Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Russolillo

Ronkonkoma,NY

Summary

Results-driven leader with extensive experience in team leadership and sales growth. Proven ability to enhance customer satisfaction and operational efficiency at Lombardi's On The Bay. Skilled in vendor negotiations, marketing strategies, and achieving revenue targets. Committed to fostering outstanding customer service and team success.

Overview

10
10
years of professional experience

Work History

General Manager

Lombardi's On The Bay
Patchogue, NY
10.2024 - Current
  • Spearheaded initiatives to enhance customer satisfaction and efficiency at Lombardi's On The Bay.
  • Implemented strict sanitary protocols to ensure food safety and compliance.
  • Developed and executed marketing strategies that boosted revenue.
  • Managed vendor negotiations to optimize cost control and inventory management.
  • Delivered exceptional customer service, leading to increased customer loyalty and repeat business.

Sales Distributor

Synder-Lance
Hauppauge, NY
06.2015 - Current
  • Completed daily paperwork related to sales reports accurately and timely.
  • Implemented sustainability practices in packaging and distribution processes.
  • Developed strategies to improve efficiency of delivery operations.
  • Managed customer accounts including billing and payment processing.

Floor Manager

Toast Coffeehouse
Bay Shore, NY
02.2021 - 10.2024
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Assigned work and monitored the performance of restaurant staff.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Server

Insignia Steakhouse
Smithtown, NY
01.2021 - 09.2024
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Seafood Department Manager

Stop & Shop
Ronkonkoma, NY
01.2017 - 03.2021
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed promotional strategies to increase sales volume.
  • Managed customer complaints regarding product quality or service issues.
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.

Education

High School Diploma -

Ward Melville High School
Setauket, NY
06-2012

Skills

  • Team leadership
  • Sales strategy development
  • Customer service excellence
  • Vendor negotiations
  • Marketing strategy initiatives
  • Product merchandising

Timeline

General Manager

Lombardi's On The Bay
10.2024 - Current

Floor Manager

Toast Coffeehouse
02.2021 - 10.2024

Server

Insignia Steakhouse
01.2021 - 09.2024

Seafood Department Manager

Stop & Shop
01.2017 - 03.2021

Sales Distributor

Synder-Lance
06.2015 - Current

High School Diploma -

Ward Melville High School

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Anthony Russolillo