Anthony Santana
Schenectady
Summary
Reliable customer service professional adept at assisting clients with inquiries and ensuring compliance in tax-related tasks. Demonstrates effective communication and time management skills while fostering positive relationships with customers and colleagues, driving satisfaction and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Tax Information Aide
NYS Taxation and Finance
Schenectady
03.2024 - 07.2026
- Provided guidance on completing tax forms and applications accurately.
- Assisted taxpayers in understanding tax regulations and filing procedures.
- Resolved taxpayer inquiries regarding account statuses and payment options.
- Assisted customers in filing and preparing their tax returns.
- Documented interactions with taxpayers to ensure compliance and follow-up actions.
- Participated in training sessions to stay updated on changes in tax laws and regulations.
Produce Clerk
Winn Dixie Supermarket
Seffner
06.2022 - 11.2024
- Trained new employees on proper produce handling and rotation procedures to ensure quality standards.
- Monitored and removed outdated and overripe grocery items to maintain inventory quality.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers with product inquiries, located merchandise, and highlighted key items to enhance shopping experience.
- Provided information explaining policies and procedures and reconciled accounts.
Front Desk Clerk
Bleu Salon & Spa
Valrico
04.2019 - 11.2024
- Managed fast-paced front desk operations, prioritizing guest needs to enhance service delivery in a busy facility.
- Greeted visitors and customers, provided assistance, and answered questions to foster positive experiences and customer loyalty.
- Answered customer calls promptly and addressed inquiries to ensure satisfaction and efficient service.
- Scheduled service appointments for clients, managing calendar effectively.
- Took inventory of products and placed orders for the salon.
Education
High School Diploma -
Armwood High School
Seffner05-2023
Skills
- Time management
- Computer literacy
- Customer service
- Communication skills
Timeline
Tax Information Aide
NYS Taxation and Finance
03.2024 - 07.2026
Produce Clerk
Winn Dixie Supermarket
06.2022 - 11.2024
Front Desk Clerk
Bleu Salon & Spa
04.2019 - 11.2024
High School Diploma -
Armwood High School