Anthony Shane Gilbert
Summary
Experienced with leading teams to achieve company goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster teamwork and drive performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart Stores, Inc
07.2015 - Current
- Promotes a positive work environment by fostering teamwork, open communication, and employee recognition.
- Serve as a role model for my team by demonstrating commitment to excellence, professionalism, and adherence to company policies and values at all times.
- Coach team associates in techniques necessary to complete job tasks In a timely manner.
Retail Wireless Consultant
US Cellular Corporation
07.2013 - 07.2015
- Utilize learned skills to build relationships with customer and peers
- Strive to increase revenue and attract new customers
- Leverage US Cellular advantages in regards to competitors
- Develop complete solutions based on customer's needs
Retail Store Manager
NewWave Link (Authorized AT&T Retailer)
10.2011 - 02.2013
- Responsible for all aspects of day to day operations
- Responsible for increasing sales and metrics on a month to month basis
- Handled planning and execution of community involvement events
- Responsible for hiring and training of new employees
Retail Sales Leader
nTelos Wireless
07.2011 - 10.2011
- Responsible for all aspects of day to day operations
- Provided daily leadership and coaching
- Responsible for timely submittal of required reports
- Responsible for promotion of store in and around the community
- Responsible for maintaining an increase of YOY same store sales.
Assistant Store Manager
AT&T, Store W563
08.2008 - 07.2011
- Responsible for all aspects of day to day operations
- Provided daily leadership and coaching
- Responsible for timely submittal of required reports
- Responsible for producing sales initiatives and meeting those goals
Customer Service Manager
Walmart Stores, Inc Store 1652
04.2008 - 08.2008
Assistant Manager
Walmart Stores, Inc Store 2762
07.2002 - 04.2008
- Responsible for all aspects of store operations during the overnight shift
- Handled customer grievances and resolved issues professionally and respectfully
- Performed the hiring process from start to finish including interviewing, orientation, drug testing, and training; performed as necessary coaching, performance reviews, and termination of associates
- Maintained proper instock and effective merchandising
- Developed sales plan for seasonal merchandising, promotional, and retailtainment events for responsible departments
- Maintained and managed budget for Photo and Connection divisions
- Reviewed P&L and General Journal to identify areas for improvement
- Responsible for maintenance and proper operation of equipment valued at 175k
- Successfully opened Wireless Connect Center for Radford, VA store
Various Positions
Walmart Stores, Inc
08.1994 - 07.2002
- Held various position to include Sales Associate, Loss Prevention and Department Manager.
Education
A.A.S. - Police Science
Virginia Highlands Community College
Abingdon, VASkills
- Attention to detail
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
Certification
ACT Workkeys Gold Certificate April 2015
Training
- Completed online Leadership Classes from Harvard Business Publishing
- Completed two week training class at Wal-Mart home office, Bentonville, Arkansas for Managers: tested second in class of 20 participants. 2004
- Attended Diversity in Business Seminar 2003
- Attended Leadership Seminar 2004
Timeline
Team Lead
Walmart Stores, Inc
07.2015 - Current
Retail Wireless Consultant
US Cellular Corporation
07.2013 - 07.2015
Retail Store Manager
NewWave Link (Authorized AT&T Retailer)
10.2011 - 02.2013
Retail Sales Leader
nTelos Wireless
07.2011 - 10.2011
Assistant Store Manager
AT&T, Store W563
08.2008 - 07.2011
Customer Service Manager
Walmart Stores, Inc Store 1652
04.2008 - 08.2008
Assistant Manager
Walmart Stores, Inc Store 2762
07.2002 - 04.2008
Various Positions
Walmart Stores, Inc
08.1994 - 07.2002
A.A.S. - Police Science
Virginia Highlands Community College
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