Anthony Sheppard
Chesterfield,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Carrier
USPS
01.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Regional CDL-A Driver
J.B. Hunt
09.2023 - 01.2024
- Safely transported goods across assigned routes, adhering to all traffic and safety regulations.
- Inspected trucks and trailers before and after trips to ensure compliance with safety standards.
- Improved delivery efficiency by planning optimal routes and minimizing travel delays.
Local CDL A Driver
R&R TRANSPORTATION
04.2023 - 09.2023
- Ensured timely deliveries, maintaining strict adherence to schedules and routes.
- Improved delivery efficiency by planning optimal routes.
- Maintained accurate records of deliveries and vehicle inspections.
- Coordinated with dispatchers to resolve delivery issues and meet customer needs.
CDL Class A Regional
Englander Transportation
02.2023 - 04.2023
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed routine maintenance on truck to keep in working order.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
CDL Class A Driver
PAM Transport
08.2022 - 02.2023
- Participated in regular safety meetings, staying up-to-date on industry regulations and best practices for CDL Class A drivers.
- Maintained timely deliveries by effectively managing schedules and prioritizing tasks according to client needs.
- Collaborated with dispatchers to optimize routing plans, minimizing delays and maximizing productivity.
Customer Service Representative
Airbnb
08.2015 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Midlothian High School
Midlothian, VA07.2014
Skills
- Customer service
- Hospitality
- Commercial driving
- Negotiation
- Front desk
- Safety awareness
- Report preparation
- Documentation & recordkeeping
- Route planning
- Time management
Certification
- Doubles/Triples Endorsement
- OSHA Certified
- Class A CDL - E Restrictions
- Tanker Endorsement
- Hazmat Endorsement
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
Timeline
Mail Carrier
USPS
01.2024 - Current
Regional CDL-A Driver
J.B. Hunt
09.2023 - 01.2024
Local CDL A Driver
R&R TRANSPORTATION
04.2023 - 09.2023
CDL Class A Regional
Englander Transportation
02.2023 - 04.2023
CDL Class A Driver
PAM Transport
08.2022 - 02.2023
Customer Service Representative
Airbnb
08.2015 - 08.2022
High School Diploma -
Midlothian High School