Anthony Soto Rodriguez
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
3
3
years of professional experience
Work History
Shift Lead
Baskin Robbins Ice Cream
04.2021 - 06.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry practices.
Education
GED -
RSC Lifelong Learning Center
Peoria, AZ10-2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Operations monitoring
- Staff development
Timeline
Shift Lead
Baskin Robbins Ice Cream
04.2021 - 06.2024
GED -
RSC Lifelong Learning Center