Anthony Taylor
Sacramento,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Sacramento Native American Health Center
Sacramento, CA
05.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Scheduled appointments for medical care, dental services, behavioral health,optometry.
Customer Service Representative
Magellan Health
Sacramento, CA
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer and Pharmacy's needs resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolves Customer administrative concerns as the first line of contact- includes assisting pharmacies with rejected claims, override codes providing Hippa validation.
Dispatcher Office Assistant
Target Distribution
Woodland, CA
03.2015 - 10.2022
- Directed dispatching, routing and tracking of 40 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 80 daily calls.
Education
No Degree - Construction Equipment Operation
Northern California Construction Training
Sacramento, CASkills
- Insurance Information Collection
- Administrative and Office Support
- Diagnostic Codes
- Caring and Empathetic
- Data Entry and Scheduling
Timeline
Patient Access Representative
Sacramento Native American Health Center
05.2022 - Current
Customer Service Representative
Magellan Health
10.2020 - Current
Dispatcher Office Assistant
Target Distribution
03.2015 - 10.2022
No Degree - Construction Equipment Operation
Northern California Construction Training
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