Anthony Thorpe
Tavares,FL
Summary
Results-driven professional with expertise in training and mentoring staff. Proven track record in implementing process improvements that enhance operational efficiency and customer satisfaction.
Overview
36
36
years of professional experience
Work History
Owner/Operator
A.S. Thorpe Trucking
- Managed daily operations, ensuring timely delivery of goods and services.
- Oversaw maintenance and compliance of fleet vehicles and equipment.
- Implemented cost control measures to enhance profitability and efficiency.
- Trained new drivers on safety protocols and operational procedures.
Supervisor
Universal Orlando
03.2009 - 10.2025
- Supervised daily operations to ensure smooth workflow and guest satisfaction.
- Trained and mentored staff on best practices for customer service and safety protocols.
- Implemented process improvements to enhance operational efficiency and reduce wait times.
- Monitored team performance, providing feedback to drive continuous improvement and accountability.
Supervisor
Ryland Homes
05.1989 - 03.2004
- Coordinated scheduling and staffing to optimize resource allocation during peak periods.
- Resolved homeowner concerns swiftly, maintaining high standards of service quality and experience.
- Conducted regular training sessions to enhance team skills in service excellence and safety measures.
- Collaborated with management to develop strategic initiatives that improved overall guest satisfaction ratings.
Education
High School Diploma -
Arundel Senior High
Gambrills, MDSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Universal Orlando
03.2009 - 10.2025
Supervisor
Ryland Homes
05.1989 - 03.2004
High School Diploma -
Arundel Senior High
Owner/Operator
A.S. Thorpe Trucking