Anthony Tran
San Pablo,CA
Summary
Focused Physical Security Account Manager bringing many years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training, and developing security team members.
Overview
17
17
years of professional experience
Work History
Account Manager
Allied Universal @ Bishop Ranch
San Ramon, California
06.2025 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to meet client needs effectively.
- Coordinated cross-functional teams to deliver comprehensive solutions.
- Conducted regular business reviews to assess account performance.
- Facilitated communication between clients and internal teams for clarity.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided training and guidance to new Account Managers.
- Renewed existing accounts by building relationships with clients.
RTL: Account Manager
Allied Universal @ The Veranda
Concord, California
04.2024 - 06.2025
- Developed and maintained relationships with account to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Collaborated with marketing team to develop promotional materials for clients.
- Provided training and guidance to new Account Managers.
- Created comprehensive reports on account performance and presented them to senior management.
- Prepared monthly financial statements for each account.
- Ensured compliance with industry regulations when dealing with clients.
Portfolio Manager
Allied Universal @ Silicon Valley Bank
Santa Clara, California
10.2018 - 03.2021
- Built and maintained strong relationships with clients, acting as the primary point of contact. Understand client needs and expectations, and develop tailored security solutions.
- Manage the day-to-day operations of assigned accounts, including staffing, scheduling, and resource allocation. Ensure all security protocols and procedures are followed.
- Oversee the financial performance of the portfolio, including budgeting, forecasting, and P&L management. Implement strategies to maximize profitability and cost-effectiveness.
- Lead and develop a team of security professionals and supervisors. Provide training, mentorship, and performance evaluations to ensure high standards of service delivery.
- Develop and implement strategic plans to enhance client satisfaction, operational efficiency, and business growth. Monitor industry trends and adjust strategies as needed.
- Ensure compliance with all regulatory requirements and company policies. Prepare and present detailed reports on account performance to senior management and clients.
Operations Manager
Allied Universal @ SF Branch
02.2016 - 10.2018
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed a substantial portfolio comprising 90 accounts, 50 clients, and approximately 300 Security Professionals and Supervisors.
- Proficient in payroll management using WinTeam.
- Oversaw all recruitment activities, including conducting interviews, screening candidates, and managing the entire hiring process.
- Coordinated onboarding procedures, ensuring new hires were properly integrated into the team and trained to meet company standards.
Site Supervisor
Allied Universal @ 60 Spear St. San Francisco
08.2014 - 02.2016
- Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Organized drills for emergency preparedness scenarios such as fire evacuations or intruder alerts.
- Maintained records of employee attendance, shift changes, vacation requests.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Monitored access control systems, CCTV footage, and alarm systems.
- Provided training for new security personnel on safety protocols and emergency response plans.
Shift Supervisor
Allied Universal @ 275 Battery St. San Francisco
10.2009 - 08.2014
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Provided on-the-job training to new staff members.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Security Professional
Allied Universal | 275 Battery St. San Francisco
04.2009 - 10.2009
- Performed regular hourly patrols of both the exterior and interior of the building, ensuring the safety and security of the premises. Conducted thorough inspections to detect any irregularities or potential security breaches, and promptly reported any incidents to the appropriate authorities.
- Managed front desk operations, including checking in visitors and controlling access to the building. Ensured proper identification and authorization of all entrants, maintained detailed visitor logs, and provided exceptional customer service while monitoring and enforcing security protocols.
Flex Officer
Allied Universal
San Francisco, CA
11.2008 - 04.2009
- Site Coverage: Provide temporary coverage for multiple client sites, filling in for regular officers on leave, during special events, or in response to increased security needs.
- Patrol and Surveillance: Conduct regular patrols of premises, both interior and exterior, to ensure safety and security. Utilize surveillance systems to monitor activities and respond to incidents.
- Access Control: Manage access points, check identification, and control entry and exit of personnel and visitors. Maintain accurate visitor logs and ensure compliance with site-specific protocols.
Skills
- Account Relationship Management
- Accounts Payable/Receivable
- Staff Management
- Superior Attention To Detail
- Delivery Scheduling
- Performance Evaluations
- Expense Reporting
- Contract Negotiations
- Contract Management
- Regulatory Compliance
Qualifications
- Experience: Proven experience in account or portfolio management within the security or related industry. Strong understanding of security operations and client management.
- Skills: Excellent communication, leadership, and organizational skills. Ability to manage multiple accounts and projects simultaneously.
Timeline
Account Manager
Allied Universal @ Bishop Ranch
06.2025 - Current
RTL: Account Manager
Allied Universal @ The Veranda
04.2024 - 06.2025
Portfolio Manager
Allied Universal @ Silicon Valley Bank
10.2018 - 03.2021
Operations Manager
Allied Universal @ SF Branch
02.2016 - 10.2018
Site Supervisor
Allied Universal @ 60 Spear St. San Francisco
08.2014 - 02.2016
Shift Supervisor
Allied Universal @ 275 Battery St. San Francisco
10.2009 - 08.2014
Security Professional
Allied Universal | 275 Battery St. San Francisco
04.2009 - 10.2009
Flex Officer
Allied Universal
11.2008 - 04.2009