Anthony Vega
Lubbock,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions
Lubbock, TX
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Night Auditor
Residence Inn Marriott
Lubbock, TX
09.2021 - 09.2022
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Customer Service Advocate
FirstCare
Lubbock, TX
09.2019 - 04.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Direct Care Staff Member
Calab
Lubbock, TX
06.2019 - 05.2020
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
Captioning Assistant
CSD-Relay Texas
Lubbock, TX
02.2018 - 05.2019
- Improved captioning accuracy by thoroughly reviewing and editing transcriptions for clarity and context.
- Enhanced customer satisfaction by providing timely and accurate captions for various media platforms.
- Collaborated with team members to ensure consistency in captioning style and formatting across projects.
- Maintained high-quality standards by consistently meeting or exceeding established performance metrics.
Customer Service Representative
VXI Global Solutions LLC
Lubbock, TX
02.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Technical Support Representative
AT&T Mobility
Lubbock, TX
07.2009 - 05.2016
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
High School Diploma -
Estacado High School
Skills
- Information Security
- Account Updating
- Data Collection
- Call Management
- Product Knowledge
- Data Entry
- Customer Relationship Management (CRM)
- Research
- Payment Processing
- Customer Service
- Problem Resolution
- Complaint Handling
Affiliations
- Volunteer running a high school baseball concession stand.
Timeline
Customer Service Representative
VXI Global Solutions
09.2022 - Current
Night Auditor
Residence Inn Marriott
09.2021 - 09.2022
Customer Service Advocate
FirstCare
09.2019 - 04.2021
Direct Care Staff Member
Calab
06.2019 - 05.2020
Captioning Assistant
CSD-Relay Texas
02.2018 - 05.2019
Customer Service Representative
VXI Global Solutions LLC
02.2017 - 01.2018
Technical Support Representative
AT&T Mobility
07.2009 - 05.2016
High School Diploma -
Estacado High School