Anthony Zinn
Bremerton,WA
Overview
17
17
years of professional experience
Work History
Night Auditor/ Front Desk Agent
Georgetown Inn Hotel
10.2014 - 09.2024
- Run nightly audit reports for the hotel owner and general manager using the Operetta Hotel Management System
- Conduct the checking in/out of guests
- General customer service and breakfast prep/set up
- Reservation set up and management
- Phone reception
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property patrols.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
Night Auditor
Gaylord Suites
05.2010 - 09.2014
- Ran night audit using the Yardi Voyager system
- Made reservations for Future guests
- Provided overnight security by conducting hourly interior and exterior patrols
- Checked in/out guests
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Doorman/Concierge/Reservationist
Nob Hill Tower Short Term Suites and Penthouses
10.2007 - 10.2009
- Assistance with guest luggage/opened front lobby doors for guests
- Made reservations for guest, assistance with taxi service
- Signed incoming packages and provided building security
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
Education
High School Diploma -
John O'Connell High School
San Francisco, CA07-1997
Skills
- Registration processing
- Balance reporting
- Balancing accounts
- Transaction auditing
Timeline
Night Auditor/ Front Desk Agent
Georgetown Inn Hotel
10.2014 - 09.2024
Night Auditor
Gaylord Suites
05.2010 - 09.2014
Doorman/Concierge/Reservationist
Nob Hill Tower Short Term Suites and Penthouses
10.2007 - 10.2009
High School Diploma -
John O'Connell High School
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