Anthony Ziotis
Quincy ,MA
Summary
Dedicated Restaurant Operations Professional experienced in enhancing operational efficiency and fostering effective communication among team members. Delivered exceptional customer service by promptly addressing special requests and managing tables of varying sizes with precision. Committed to driving customer satisfaction and building long-term loyalty through strong relationship-building and time management skills.
Overview
11
11
years of professional experience
Work History
Server
Capri Restaurant
Boston, Massachusetts
05.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Resolved customer complaints by coordinating with kitchen staff to provide timely replacement items.
- Inspected food prior to serving to ensure quality and safety.
- Executed opening and closing duties, including setting up dining area and restocking supplies for optimal service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Capital Grille
Dedham, MA
07.2023 - 11.2024
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Developed rapport with guests, fostering repeat business through outstanding customer service.
- Checked with customers to assess satisfaction with meals and promptly resolved any issues.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Navigated dining areas to monitor customer interactions and assist as needed. to identify and assist customer needs. to assess and address customer needs.
Server
Davio's Northern Italian Steak
Chestnut Hill, MA
12.2021 - 07.2023
- Provided exceptional service to high volume of daily customers.
- Welcomed customers upon arrival at the restaurant, answered questions and recommended specials to increase profits.
- Demonstrated enthusiasm and knowledge of menu items to enhance guest experience.
- Informed customers of daily specials and signature menu items.
- Recommended desserts, appetizers, and specialty drinks to drive sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cultivated rapport with guests, contributing to repeat business through outstanding service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Sulmona Restaurant
Cambridge , MA
12.2020 - 11.2022
- Delivered attentive service to elevate guest dining experiences, fostering repeat patronage.
- Provided excellent customer service to ensure satisfaction.
- Addressed customer complaints promptly, contributing to high satisfaction levels and positive dining feedback.
- Managed table assignments to ensure efficient workflow during peak hours.
- Coordinated with kitchen staff to ensure timely meal delivery, enhancing overall efficiency during service.
- Processed customer orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Conducted training sessions for new servers on restaurant policies and service standards. on restaurant policies and service standards.
Server
Cafe Frida Restaurant
Manhattan , NY
03.2016 - 08.2019
- Provided attentive service to enhance guest dining experiences.
- Processed customer orders using point-of-sale systems, ensuring accuracy and efficiency.
- Welcomed customers at the entrance, creating a friendly atmosphere, answered questions, and recommended specials to enhance guest satisfaction.
- Resolved guest inquiries and complaints professionally, improving overall dining experience.
- Trained new servers on restaurant policies and service standards.
- Processed cash and credit payments accurately at the register. accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Real Estate Laws And Practices
Freedom Trail Realty School
Boston , MA04-2023
BBA - Business Administration And Management
Rockland Community College
Suffern, NY1997
Tips Certified
Skills
- Food service
- Beverage service
- Dining Customer Service
- High-Volume Dining
- POS operations
- Order accuracy
- Food safety
- Food Safety Standards
- Menu knowledge
- Menu presentation
- Customer upselling
- Guest engagement
- Issue resolution
- Cleaning procedures
- Service-Oriented
- Customer rapport
- Fluent in Greek
- Conversant in Spanish
- Food safety
- Guest engagement
- POS operation
- Issue resolution
Timeline
Server
Capri Restaurant
05.2025 - Current
Server
Capital Grille
07.2023 - 11.2024
Server
Davio's Northern Italian Steak
12.2021 - 07.2023
Server
Sulmona Restaurant
12.2020 - 11.2022
Server
Cafe Frida Restaurant
03.2016 - 08.2019
Tips Certified
BBA - Business Administration And Management
Rockland Community College
Real Estate Laws And Practices
Freedom Trail Realty School