Anthony A Ronquillo Munoz
Wisconsin Dells
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Self-motivated professional highly experienced in guest services.
Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Kalahari Resorts Dells
Wisconsin Dells
08.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Head Bartender
Jose's Mexican Restaurant
Wisconsin Dells
05.2022 - Current
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Managed stock levels of all alcoholic beverages available at the bar.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server
Jose's Mexican Restaurant
Wisconsin Dells
05.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Associate of Science - Engineering Mechanics
Madison Area Technical College
Madison, WIBachelor of Science - Mechanical Engineering
ESPOL
EcuadorSkills
- Customer service
- Employee training
- 3D modeling
- Computer-aided design
- Problem solving
- Team collaboration
- Listening skills
- Analytical thinking
- Problem-solving abilities
- Cash handling
- Fluent in English and Spanish
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
Front Desk Receptionist
Kalahari Resorts Dells
08.2022 - Current
Head Bartender
Jose's Mexican Restaurant
05.2022 - Current
Server
Jose's Mexican Restaurant
05.2022 - Current
Associate of Science - Engineering Mechanics
Madison Area Technical College
Bachelor of Science - Mechanical Engineering
ESPOL
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