Anticia Warner
Hampton,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Picking Packer
Amazon
10.2020 - 04.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Pulled orders quickly to maintain demanding productivity goals
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Scanned packages and boxes and moved to loading dock for shipment
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Enhanced picking efficiency by implementing an organized system for locating and retrieving items.
Recieving Associate
Pirelli Tire
03.2017 - 08.2019
- Serial scan and receive tires back into inventory
- Write up tires that are ready to be processed
- Unloaded pallets and deliveries and organized products in warehouse.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Streamlined receiving operations for improved organization and faster unloading of deliveries.
Order Selector
Maurice Sporting Goods Inc
08.2016 - 01.2018
- Pick product by hand using a RF Scanner
- Package product accurately and efficiently and label packages manual and voice picking
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Added packed boxes to conveyor belts for movement to shipping stations.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Reduced delivery delays by promptly assembling customer orders in a timely manner.
Packing Associate
Ken's Foods
08.2014 - 10.2014
- Packed packages of dressing on assembly line
- Stacked packaged boxes neatly and efficiently in a timely manner
- Prepared, wrapped and labeled packages for shipment.
- Enhanced packing efficiency by optimizing workflow and properly organizing materials.
- Reduced product damage incidents by implementing thorough quality control measures during the packing process.
Sales Associate
Wal-Mart
11.2013 - 04.2014
- Kept departments clean and neat for customers to easily find items, restocked merchandise
- Answered customer questions about products and product availability
- Returned items back to their original location, and re packaged items
- Phone operator for incoming calls to store and pages from managers and employees.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Certification/Phlebotomy Technician -
Clinical Skills Training Center
05.2021
GED -
Southern Crescent Technical College
Griffin, GA04.2011
Skills
- Computer
- Critical thinker
- Safety and compliance
- Package labeling
- Teamwork
- Customer Service
- Answering phones
- Information Security
- Data Entry
- Complaint resolution
- Call Center Operations
Timeline
Customer Service Representative
Foundever
03.2024 - Current
Picking Packer
Amazon
10.2020 - 04.2021
Recieving Associate
Pirelli Tire
03.2017 - 08.2019
Order Selector
Maurice Sporting Goods Inc
08.2016 - 01.2018
Packing Associate
Ken's Foods
08.2014 - 10.2014
Sales Associate
Wal-Mart
11.2013 - 04.2014
Certification/Phlebotomy Technician -
Clinical Skills Training Center
GED -
Southern Crescent Technical College