Summary
Overview
Work History
Education
Skills
Projectsleadership
Skillsinterests
References
Timeline
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Antjuan Grant

Mount Pocono,PA

Summary

I am a devoted professional that is actively involved in my community and has a demonstrated track record of providing excellent customer service. My experience spans a period of six years, during which I have continuously offered outstanding service and created good relationships with clients, while also building strong leadership abilities within my peers and community.

Overview

2
2
years of professional experience

Work History

Medical Service Coordinator

Pearl Interactive INC
12.2023 - 04.2024
  • Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction
  • Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone
  • Oversaw and coordinated the day-to-day operations of a clinical team that included hundreds of doctors, nurses, and support personnel.

Marketing Coordinator

Red Pond Inc
01.2023 - 08.2023
  • Answered general marketing department inquiries via email, phone, and letter.
  • Composed daily social media postings and contributed to the company presence on Twitter, Facebook, and Instagram.
  • Created visually appealing marketing materials to promote product launches and promotions.

Customer Service Representative

AT&T
06.2022 - 12.2022
  • Actively listened to consumers, swiftly addressed problems, and escalated severe issues to the supervisor.
  • Answered constant flow of customer calls with minimal wait times
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Electronics Technology Associate - Electronics Technology

Monroe Career & Technical Institution
05.2022

Skills

  • HIPAA Compliance
  • Organizational abilities
  • Outstanding verbal communication skills
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Microsoft Excel
  • Conflict Resolution
  • Customer satisfaction measurement
  • Microsoft Outlook
  • Scheduling
  • Call Management
  • Team Development
  • Administrative Support
  • Microsoft PowerPoint
  • Sales expertise

Projectsleadership

  • Skills USA Leadership Program, MCTI, Through SkillsUSA program, developing or honing technical or leadership capabilities, attending trainings & conferences for leadership development
  • Computer Literacy Leadership

Skillsinterests

  • Customer Service Communication
  • Marketing Managing appointments & Documents
  • Store Assisting Time Management
  • Microsoft , Excel , Powerpoint Team Work

References

  • A&C Heating, (718)-502-7085, Father
  • Red Pond Inc, (570) 325-1030, Manager

Timeline

Medical Service Coordinator

Pearl Interactive INC
12.2023 - 04.2024

Marketing Coordinator

Red Pond Inc
01.2023 - 08.2023

Customer Service Representative

AT&T
06.2022 - 12.2022

Electronics Technology Associate - Electronics Technology

Monroe Career & Technical Institution
Antjuan Grant