Antjuan Grant
Mount Pocono,PA
Summary
I am a devoted professional that is actively involved in my community and has a demonstrated track record of providing excellent customer service. My experience spans a period of six years, during which I have continuously offered outstanding service and created good relationships with clients, while also building strong leadership abilities within my peers and community.
Overview
2
2
years of professional experience
Work History
Medical Service Coordinator
Pearl Interactive INC
12.2023 - 04.2024
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction
- Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone
- Oversaw and coordinated the day-to-day operations of a clinical team that included hundreds of doctors, nurses, and support personnel.
Marketing Coordinator
Red Pond Inc
01.2023 - 08.2023
- Answered general marketing department inquiries via email, phone, and letter.
- Composed daily social media postings and contributed to the company presence on Twitter, Facebook, and Instagram.
- Created visually appealing marketing materials to promote product launches and promotions.
Customer Service Representative
AT&T
06.2022 - 12.2022
- Actively listened to consumers, swiftly addressed problems, and escalated severe issues to the supervisor.
- Answered constant flow of customer calls with minimal wait times
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Electronics Technology Associate - Electronics Technology
Monroe Career & Technical Institution
05.2022
Skills
- HIPAA Compliance
- Organizational abilities
- Outstanding verbal communication skills
- Critical Thinking
- Call center experience
- Money handling abilities
- Microsoft Excel
- Conflict Resolution
- Customer satisfaction measurement
- Microsoft Outlook
- Scheduling
- Call Management
- Team Development
- Administrative Support
- Microsoft PowerPoint
- Sales expertise
Projectsleadership
- Skills USA Leadership Program, MCTI, Through SkillsUSA program, developing or honing technical or leadership capabilities, attending trainings & conferences for leadership development
- Computer Literacy Leadership
Skillsinterests
- Customer Service Communication
- Marketing Managing appointments & Documents
- Store Assisting Time Management
- Microsoft , Excel , Powerpoint Team Work
References
- A&C Heating, (718)-502-7085, Father
- Red Pond Inc, (570) 325-1030, Manager
Timeline
Medical Service Coordinator
Pearl Interactive INC
12.2023 - 04.2024
Marketing Coordinator
Red Pond Inc
01.2023 - 08.2023
Customer Service Representative
AT&T
06.2022 - 12.2022
Electronics Technology Associate - Electronics Technology
Monroe Career & Technical Institution