Antoine Brown
Madison,US
Summary
Versatile and results-oriented Manager with a tenure at Chick fil a, demonstrating exceptional leadership and operations management skills. Excelled in strategic planning and workforce management, enhancing customer service and team efficiency. Proven track record in conflict resolution and multitasking, with a strong ability to quickly adapt and solve problems. Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Madison, MS
06.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff, enhancing team performance and productivity.
- Implemented process improvements, reducing operational downtime and increasing efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer inquiries and issues promptly, improving overall satisfaction rates.
Sales Associate
Sam's Club
Madison, MS
10.2024 - Current
- Enhanced customer engagement through active listening and personalized product recommendations.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Resolved customer complaints effectively, ensuring high satisfaction rates and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Manager
Chick fil a
Madison, Mississippi
04.2019 - 09.2024
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Allowing leadership within the company
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Trained and mentored team members, fostering a collaborative and high-performing work environment.
- Oversaw daily operations, ensuring adherence to company standards and customer service excellence.
Education
Bachelor of Arts (B.A.) - Finance
Jackson State University
Jackson, MS12-2026
Business - Business
Southwest CC
Mccomb, MS12.2023
Skills
- Leadership
- Operations Management
- Verbal and written communication
- Decision Making
- Conflict Resolution
- Team building
- Active Listening
- Positive Attitude
- Good Judgment
- Strategic Planning
- Workforce Management
- Team Leadership
- Emotional Intelligence
- Customer Service
- Multitasking
- Teamwork and Collaboration
- Problem-solving aptitude
- Quick Learner
Timeline
Shift Supervisor
CVS Pharmacy
06.2025 - Current
Sales Associate
Sam's Club
10.2024 - Current
Manager
Chick fil a
04.2019 - 09.2024
Business - Business
Southwest CC
Bachelor of Arts (B.A.) - Finance
Jackson State University