Holly Mastrangelo
Madison,Wi
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Service Desk Cashier
Menards
11.2024 - 07.2025
- Operated various register systems and technologies for seamless transactions.
- Handled returns and exchanges, ensuring compliance with store policies.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Front Desk
Metropolis Resort
03.2024 - 12.2024
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Arts and Sciences -
University of Wisconsin - Eau Claire
Eau Claire, Wi12.2024
Skills
- Training and mentoring
- Conflict resolution techniques
- Scheduling coordination
- Strategic planning
- Team leadership
- Customer-oriented
- Staff management
Certification
- Chippewa Valley Technical College
- Obtained May 2024
- Business Associate, Leadership Development, and Supervisory Management
LANGUAGES
English
Timeline
Shift Supervisor
Starbucks
08.2025 - Current
Service Desk Cashier
Menards
11.2024 - 07.2025
Front Desk
Metropolis Resort
03.2024 - 12.2024
Associate of Arts and Sciences -
University of Wisconsin - Eau Claire