Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Holly Mastrangelo

Madison,Wi

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
08.2025 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to safety standards.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.

Service Desk Cashier

Menards
11.2024 - 07.2025
  • Operated various register systems and technologies for seamless transactions.
  • Handled returns and exchanges, ensuring compliance with store policies.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Front Desk

Metropolis Resort
03.2024 - 12.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Associate of Arts and Sciences -

University of Wisconsin - Eau Claire
Eau Claire, Wi
12.2024

Skills

  • Training and mentoring
  • Conflict resolution techniques
  • Scheduling coordination
  • Strategic planning
  • Team leadership
  • Customer-oriented
  • Staff management

Certification

  • Chippewa Valley Technical College
  • Obtained May 2024
  • Business Associate, Leadership Development, and Supervisory Management

LANGUAGES

English

Timeline

Shift Supervisor

Starbucks
08.2025 - Current

Service Desk Cashier

Menards
11.2024 - 07.2025

Front Desk

Metropolis Resort
03.2024 - 12.2024

Associate of Arts and Sciences -

University of Wisconsin - Eau Claire

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Holly Mastrangelo