Antoine Fowler
Las Vegas
Summary
Compassionate professional with extensive experience in customer service and cash management. Recognized for resolving customer issues with empathy, contributing to team morale, and maintaining accurate transactions. Seeking to leverage skills to enhance customer experiences and drive loyalty.
Overview
13
13
years of professional experience
Work History
Cashier
Z Mart
Las Vegas, NV
02.2023 - Current
- Monitored store cleanliness and ensured compliance with safety standards.
- Maintained accurate cash drawer balances throughout shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Sitel
Las Vegas, NV
04.2018 - 01.2023
- Resolved customer inquiries efficiently through phone and chat support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Cashier
LV Smoke Shop
Las Vegas, NV
01.2013 - 02.2018
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NVSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Order taking
- Payment processing
Timeline
Cashier
Z Mart
02.2023 - Current
Customer Service Representative
Sitel
04.2018 - 01.2023
Cashier
LV Smoke Shop
01.2013 - 02.2018
High School Diploma -
Cheyenne High School