Antoine Kelly
New Orleans,LA
Summary
Insightful employee with experience directing and improving operations through effective motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Excellent interpersonal and time management skills.
Overview
12
12
years of professional experience
Work History
Sales Representative
Lowes Home Improvment
04.2017 - Current
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering advice on purchases and promoting additional products.
Petty Officer Third Class
United States Navy, USN
03.2012 - 03.2017
- Mentored and supervised 10 personnel within the unit, providing positive guidance for professional and personal development.
- Handled administrative requirements, maintained records, and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Inspected and maintained a variety of machinery and parts for mission operations.
- Carried out day-day-day duties accurately and efficiently.
Kitchen Worker
Service Companies
12.2011 - 03.2012
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Customer Service Representative
AutoZone
06.2010 - 03.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Science - Psychology
University of New Orleans
New Orleans, LA05.2022
Skills
- Issue Resolution
- Motivational Leadership
- Constructive Feedback
- Customer Transactions
- Company Guidelines
- Strategic Planning
- Analytical Thinking
Timeline
Sales Representative
Lowes Home Improvment
04.2017 - Current
Petty Officer Third Class
United States Navy, USN
03.2012 - 03.2017
Kitchen Worker
Service Companies
12.2011 - 03.2012
Customer Service Representative
AutoZone
06.2010 - 03.2012
Bachelor of Science - Psychology
University of New Orleans
Similar Profiles
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Louis KrickerLouis Kricker
Department Supervisor at Lowes Home ImprovmentDepartment Supervisor at Lowes Home Improvment
Allison SchanbacherAllison Schanbacher
Front End Department Supervisor at Lowes Home ImprovmentFront End Department Supervisor at Lowes Home Improvment
Dante GislesonDante Gisleson
QA Analyst at Testronic LabsQA Analyst at Testronic Labs