Antoinette Chretien
Lake Charles,LA
Summary
Results-driven Associate Support Department Supervisor known for unparalleled productivity and efficient task completion. Specialize in team leadership, conflict resolution, and customer service excellence. Excel in communication, adaptability, and problem-solving to enhance team performance and ensure customer satisfaction. Committed to fostering positive work environments and delivering high-quality support solutions.
Overview
23
23
years of professional experience
Work History
Assoicate Support Department Supervisor
The Home Depot Store 0363
Lake Charles, LA
02.2023 - Current
- Conducted regular meetings with associates to identify areas of improvement and provide feedback on job performance.
- Created training materials, including presentations and handouts, to ensure all associates had the necessary skills to complete their tasks effectively.
- Tracked customer service trends in order to proactively address issues before they became widespread problems.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Customer Service Department Supervisor
The Home Depot Store 0363
Lake Charles, LA
10.2020 - 01.2022
- Recognized opportunities for process improvements within the Customer Service Department, then developed solutions accordingly.
- Developed and implemented customer service policies and procedures.
- Ensured proper training of staff on customer service standards.
- Monitored customer feedback to identify areas for improvement in customer service delivery.
- Resolved escalated customer complaints promptly, courteously and professionally.
- Provided coaching and mentorship to team members regarding best practices in resolving customer issues.
- Managed workflow within the department by assigning tasks appropriately among team members.
Customer Order Specialist
The Home Depot Store 0363
Lake Charles, LA
11.2014 - 10.2020
- Processed customer orders accurately and in a timely manner.
- Provided product information to customers as requested.
- Resolved customer inquiries promptly and professionally.
- Followed-up with customers regarding order status updates.
- Assisted customers with returns, refunds, cancellations.
- Monitored inventory levels to ensure availability of items for ordering.
- Analyzed customer feedback surveys to assess satisfaction levels.
- Scheduled delivery dates based on lead times and customer needs.
- Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
- Developed positive relationships with various stakeholders, including company personnel, vendors, customers, and shipping organizations.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Head Cashier
Lowe's
Lake Charles, LA
03.2013 - 11.2014
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted other departments when needed by providing additional support during busy periods.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Program Manager
The Forman Reynard Community Center
Lake Charles , LA
06.2007 - 03.2013
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Assisted in developing training materials for new hires involved in the program activities.
- Reviewed customer feedback on a regular basis in order to identify potential areas of improvement in service delivery.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Delegated work to staff, setting priorities and goals.
Front End Coordinator
Best Buy
Lake Charles, LA
09.2006 - 06.2007
- Took over cash register duties during busy periods to keep customers lines moving.
- Managed front-end merchandising and maintenance, keeping shelves properly stocked.
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues, and greeting visitors.
- Coached and mentored newly hired employees on front-end operational and customer service work.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed routine bank transactions, oversaw financial reports and executed payroll operations.
Customer Service Associate
The Home Depot store 0363
Lake Charles, LA
02.2006 - 09.2006
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Provided accurate quotes for requested products or services.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Head Cashier
The Home Depot Store 0363
Lake Charles, LA
09.2005 - 02.2006
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Assisted other departments when needed by providing additional support during busy periods.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
ProDesk Assoicate
The Home Depot Store 0363
Lake Charles, LA
03.2004 - 09.2005
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Maintained an up-to-date knowledge of store promotions, specials, events.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
Cashier
The Home Depot Store0363
Lake Charles, LA
12.2001 - 03.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Washington Marion High School
Lake Charles, LA05-1998
Skills
- Workflow Planning
- Task Delegation
- Employee engagement
- Scheduling and calendar management
- Training and mentoring
- Payroll and budgeting
- Relationship Building
Custom
- 2024 Executive Homer Award
- 2024 Diamond Homer Award
Accomplishments
- 2024 Executive Homer Award
- 2024 Diamond Homer Award
Timeline
Assoicate Support Department Supervisor
The Home Depot Store 0363
02.2023 - Current
Customer Service Department Supervisor
The Home Depot Store 0363
10.2020 - 01.2022
Customer Order Specialist
The Home Depot Store 0363
11.2014 - 10.2020
Head Cashier
Lowe's
03.2013 - 11.2014
Program Manager
The Forman Reynard Community Center
06.2007 - 03.2013
Front End Coordinator
Best Buy
09.2006 - 06.2007
Customer Service Associate
The Home Depot store 0363
02.2006 - 09.2006
Head Cashier
The Home Depot Store 0363
09.2005 - 02.2006
ProDesk Assoicate
The Home Depot Store 0363
03.2004 - 09.2005
Cashier
The Home Depot Store0363
12.2001 - 03.2003
High School Diploma -
Washington Marion High School