Antoinette Harrington
Red Oak,TX
Summary
Accomplished Food Service Manager with a proven track record at Sodexo Food Service, excelling in staff leadership and customer service. Demonstrated expertise in reducing food waste and enhancing food safety, leading to significant improvements in operational efficiency. Skilled in fostering teamwork and ensuring quality control, consistently achieving high levels of customer satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Food Service Manager
Sodexo Food Service
10.2023 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
Assistant Manager
Dunkin' Donuts
04.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Food Service Worker
IKEA
09.2021 - 03.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Kitchen Manager
West Fork Village
11.2019 - 09.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
Some College (No Degree) -
Jackson State University
Jackson, MI 08.2009 - 05.2011
Skills
Customer Service
Food Storage
Staff Leadership
Staff Supervision
Food presentation
Quality Control
Allergy awareness
Food Preparation
Certification
- Serv Safe certified Training - 8 years
- Food Handlers
- Texas Food Safety Management Training
Timeline
Food Service Manager
Sodexo Food Service
10.2023 - Current
Assistant Manager
Dunkin' Donuts
04.2022 - 10.2023
Food Service Worker
IKEA
09.2021 - 03.2022
Kitchen Manager
West Fork Village
11.2019 - 09.2021
Some College (No Degree) -
Jackson State University
08.2009 - 05.2011