Antoinette Keen

Collaborated with HR employee relations specialist to facilitate interviews and collect statements from employees and managers during investigations. Led initiatives to resolve issues concerning policy interpretations.

Enhanced employee engagement by implementing initiatives for mental health awareness month, Hispanic heritage month, and special observances for parents, contributing to a positive workplace environment.

Achieved efficient management of logs and records, contributing to compliance with personnel regulations. Delivered comprehensive technical support in personnel matters, optimizing the use of Workday and Stamp for effective information access. Enhanced operational workflows by integrating multiple systems for improved data management.

Enhanced customer service experience by effectively handling phone calls and connecting clients with relevant teams. Resolved email queries and supported employees through direct engagement.

Achieved efficient claims processing through effective management of Sedgwick claims. Enabled smooth return to work (RTO) for employees by confirming absence of restrictions. Enhanced claim tracking by utilizing Sedgwick application. Resolved FMLA inquiries and optimized leave of absence processing.

Facilitated timely onboarding by coordinating start dates following pre-employment requirements. Streamlined new hire paperwork preparation. Enhanced employee integration through effective orientation briefings.

Achieved clarity in reporting through proficient use of Microsoft Word. Enhanced data integrity by crafting meticulous Excel spreadsheets. Delivered compelling PowerPoint presentations that improved engagement in weekly meetings. Streamlined communication processes with Outlook to ensure timely and accurate information flow.

Achieved seamless onboarding by developing job requisitions in the database. Enhanced new hire experience through effective orientation sessions, ensuring all documentation was verified. Streamlined Workday application setup and password creation while delivering essential training on company policies and safety regulations.

Achieved efficient talent acquisition by streamlining recruitment scheduling and background check initiation. Enhanced candidate experience through proactive communication and timely job offer extensions. Conducted thorough pre-employment screenings to ensure readiness for onboarding.

Oversaw the tracking of personnel action requests through automated systems, providing continuous updates on the status of assigned actions.

Evaluated and optimized recruitment workflows in partnership with talent solutions to ensure effective candidate sourcing and selection.

Verified accuracy and completeness of birth certificate applications to facilitate timely processing and compliance with regulations.

Extracted and cross-checked details from mother's worksheets to complete and authenticate birth records.

Developed and delivered concise messages in both verbal and written formats to ensure clarity and understanding.

Streamlined administrative processes to uphold the integrity of reports and records in accordance with military standards.

Analyzed data and prepared reports regularly to maintain adherence to state compliance requirements.

Reviewed and scrutinized multiple document categories to verify the authenticity and relevance of presented evidence.

Assessed education awards for proper application of payment eligibility criteria and entitlement laws in award processing.

Clarified benefits information for claimants and their representatives to ensure informed decision-making.

Collaborated with individuals to gather and organize essential materials for education benefits applications.

Achieved efficient management of human resource activities through effective supervision of personnel and administrative functions. Enhanced occupational classification processes and maintained accurate records for officers and enlisted personnel. Streamlined processing of personnel actions for soldiers and their families while providing outstanding customer service to staff. Optimized data management by effectively inputting and retrieving information in automated systems.