Dedicated professional with proven skills in customer service, appointment scheduling, and front desk operations. Committed to enhancing community engagement and delivering exceptional support in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Kingsbridge Retirement Home
Atlanta, GA
03.2025 - 03.2026
Managed front desk operations, ensuring smooth check-in and check-out processes for residents and visitors.
Assisted in scheduling appointments and coordinating activities for residents, enhancing community engagement.
Responded promptly to resident inquiries and concerns, fostering a welcoming environment.
Advisor/Customer Service Representative
United Heathcare
Work From Home
08.2024 - 02.2025
Assisted in resolving member inquiries and concerns, enhancing overall customer satisfaction.
Supported team in processing claims efficiently, ensuring adherence to company policies.
Maintained updated knowledge of healthcare regulations and policies to assist members effectively.
Advisor/Customer Service Representative
Alorica/Cvs
Work From Home
01.2024 - 09.2024
Collaborated with cross-functional insurance company to streamline communication and improve service delivery.
Adapted quickly to new software systems for tracking member interactions and orders
Managed high-volume inbound calls while maintaining service quality standards.