Antoinette Ramirez
Milton,NY
Summary
Versatile and dedicated, with a proven track record at Go Light Bariatrics for enhancing patient care through exceptional organizational skills and Spanish fluency. Excelled in case management and customer service, significantly improving office efficiency and patient satisfaction. Demonstrates critical thinking and a compassionate approach, ensuring confidentiality and high-quality support across diverse roles.
Overview
19
19
years of professional experience
Work History
Patient Coordinator
Go Light Bariatrics
03.2017 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Increased efficiency of office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Processed payments using credit cards and other electronic platforms maintaining accurate records of transactions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Teacher's Assistant-Special Needs Department
Capistrano Unified School District
09.2009 - 06.2015
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Assisted students in mastering subject material and preparing for tests.
Store Manager of Operations
Cherry on Top Frozen Yogurt
05.2006 - 04.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Crawford High School
San Diego, CANo Degree - Business Administration
Saddleback College
Mission Viejo, CASkills
- Case management
- Organizational skills
- Electronic records management
- Medical terminology
- Spanish fluency
- Customer service
- Payment collection
- Critical thinking skills
- Reliability and dedication
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Coordinator
Go Light Bariatrics
03.2017 - Current
Teacher's Assistant-Special Needs Department
Capistrano Unified School District
09.2009 - 06.2015
Store Manager of Operations
Cherry on Top Frozen Yogurt
05.2006 - 04.2008
High School Diploma -
Crawford High School
No Degree - Business Administration
Saddleback College
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