ANTOINETTE STRICKLAND
Longwood,FL
Summary
Detail-oriented Pharmacy Technician with over 10 years of experience in retail and mail order pharmacy environments. Skilled in filling and labeling prescriptions, managing drug inventories, and coordinating with insurance providers and prescribers. Strong team player with a focus on customer service and effective communication, adept at supporting pharmacists in meeting patient needs.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Pharmacy Technician
AssistRx
Orlando, FL
12.2025 - Current
- Processed prescription orders for OptumRx mail-order patients.
- Verified patient information, allergies, and medication profiles.
- Entered prescription data into pharmacy processing systems.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared medication packages for pharmacist review.
- Contacted patients and providers about prescription questions.
- Followed HIPAA rules and pharmacy safety procedures.
Pharmacy Technician
OptumRx
Oviedo, FL
12.2022 - 12.2025
- Oversaw medication dispensing, ensuring accuracy of prescriptions to enhance patient safety.
- Partnered with pharmacists to address prescription discrepancies, streamlining workflow processes.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Coordinated stocking, labeling, and inventory of medications, maintaining precise records for efficient operations.
- Counted and labeled prescriptions with correct item and quantity.
- Prepared medication packages for pharmacist review.
- Assisted in maintaining a clean and organized pharmacy environment for enhanced patient safety.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Managed filing of prescriptions, both electronically and manually.
- Verified expiration dates of medications to prevent dispensing outdated products. on medications to ensure that only unexpired products were dispensed.
Purchasing Assistant
Partnerspharmacy
Lake Mary, FL
06.2021 - 11.2022
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Established and managed relationships with suppliers and vendors to ensure timely delivery and quality of materials.
- Evaluated procurement activities and recommended needed improvements.
- Oversaw purchase order shipments, ensuring adherence to deadlines and effectively managing cancellations.
- Performed negotiations for contract terms and conditions.
- Maintained complete documentation and records of all purchasing activities.
- Tracked medication shipments and resolved delivery issues with pharmacies
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with peers, technicians, and pharmacists to prioritize and efficiently complete medication orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications.
- Verified prescriptions and drug labels, documents, and packages.
Crew Member
Wendys Fast Food
Sanford, FL
12.2012 - 11.2022
- Took over 200 orders, prepared meals and collected payments.
- Provided excellent customer service by greeting hundreds of customers and meeting quality expectations.
- Supported team members in achieving shared objectives.
- Ensured quick service during peak hours to enhance customer satisfaction.
- Worked with team members to expedite order completion and improve workflow.
- Engaged positively with team members and applied coaching advice.
- Served customers at front counter and drive-thru during peak hours.
- Maintained clean, sanitized and well-organized food preparation zones.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Prepared sandwiches, burgers, and sides following restaurant recipes and quality standards.
- Operated fryers, grills, and drink stations during busy fast food service.
- Handled cash register orders and processed customer payments accurately.
- Greeted guests and answered menu questions with polite, friendly service.
- Assembled drive-thru and counter orders for quick restaurant pickup.
- Restocked cups, condiments, and supplies to support daily food service.
- Sanitized counters, dining spaces, and kitchen tools to uphold cleanliness standards.
- Followed food safety rules and temperature checks during meal preparation.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Trained new crew members on restaurant procedures and customer service standards.
- Greeted customers and took their orders in a friendly and efficient manner.
- Maintained cleanliness and organization of customer service and food prep areas.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Served orders to customers at windows, counters and tables.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Pharmacy Technician
Walgreens
Maitland, FL
03.2015 - 06.2021
- Consulted with insurance representatives to ensure accurate claims processing and resolve payment discrepancies.
- Entered and processed patients' prescriptions into internal system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist in filling prescriptions and addressing patient inquiries for 400 customers daily.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed insurance benefits to facilitate patient access to prescribed therapies.
- Communicated refill updates and therapy status to patients
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Restocked shelves with new supplies of medications.
- Organized work areas for easy accessibility of supplies.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions.
- Verified prescriptions and drug labels, documents, and packages.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Education
Associate of Arts - Pharmacy Technology
Lincoln Technical Institute
Fern Park, FLSkills
- Prescription processing
- Prescription filling
- Prescription intake
- Labeling prescriptions
- Dispensing Medications
- High-volume dispensing
- Insurance third-party billing
- Claim resolution
- Medication inventory management
- Inventory organization
- Data entry
- Productivity software
- Patient education
- Customer complaint resolution
- Team collaboration
- Customer service
- Technical skills
- Customer service
Personal Information
Driving License: Yes
Certification
- Registered Pharmacy Technician
- Pharmacy Technician License
- Driver's License
Timeline
Pharmacy Technician
AssistRx
12.2025 - Current
Pharmacy Technician
OptumRx
12.2022 - 12.2025
Purchasing Assistant
Partnerspharmacy
06.2021 - 11.2022
Pharmacy Technician
Walgreens
03.2015 - 06.2021
Crew Member
Wendys Fast Food
12.2012 - 11.2022
Associate of Arts - Pharmacy Technology
Lincoln Technical Institute