Antoinne Brooks
Jacksonville,FL
Summary
Knowledgeable Dispatcher with 30 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Skilled Dispatcher with 25 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Poised Dispatcher offering 25 years of experience. Well-versed in shipping policies, delivery requirements and driver practices. Works efficiently and maintains professional demeanor in stressful situations.
Overview
32
32
years of professional experience
Work History
Skilled Dispatcher
ABCO Maintenance
Staten Island, NY
09.2021 - Current
- Supports both field technicians and in house colleagues. Responsible for the supervision and completion of all tasks related to overnight dispatch.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Working with our internal team on various paperwork (work orders, etc.)
- Reporting: Google Docs, Excel Sheets and other systems
- High Volume calling and data management
- Additional responsibilities as needed.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 35 drivers.
Dispatch Supervisor
Vacation Rental Pros
Ponte Vedra, FL
05.2016 - 04.2020
- Mentored, trained and managed team of 15 employees and offered insight and direction, helping boost overall performance.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Reviewed scope of each project to estimate number of man-hours required.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Compiled presentations based upon analysis of project and vendor data and distributed to internal stakeholders.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Customer Service Representative
Arise Virtual Solutions Inc.
Miramar, FL
05.2012 - 08.2016
- AAA: Handled inbound calls, gathered breakdown location and tow destination, called tow company to assist customers
Sprint: Sales, inbound and outbound calls assisting customers with their bill and tier 1 technical support.
Orkin Pest Control: Inbound sales calls for customers with pest control problems
Road America Motor Club: Handled inbound calls, gathered breakdown location and tow destination, called tow company to assist customers
Assistant Store Manager
Gate Petroleum Company
Ponte Vedra, FL
01.2015 - 05.2016
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Dispatch Manager
B&T Transportation
Newark, NJ
06.1991 - 06.2011
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Tracked and scheduled preventive maintenance services for buses and heavy equipment statewide through inside company mechanics and outside vendors.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Dispatched drivers to meet daily delivery needs for company customers.
Education
Some College (No Degree) - Business Administration
AntoinneDeVry University
North Brunswick, NJSkills
- Processing Orders
- Adjusting Routes
- Monitoring Field Personnel
- Service Planning
- Delegating Work
- Improving Operations
- Delivery Procedures
- Work Crew Dispatch
- Efficient in Microsoft Office
Excellent leadership, communication (written and oral), A professional, positive
attitude, value teamwork, diversity and integrity
Ability to work in a fast-paced environment and self-directed
Critical thinking and the ability to analyze and find resolutions to problems
Able to meet deadlines when trusted with time sensitive material
Create a positive work environment in which we all can be successful
Highly motivated and always eager to learn
Timeline
Skilled Dispatcher
ABCO Maintenance
09.2021 - Current
Dispatch Supervisor
Vacation Rental Pros
05.2016 - 04.2020
Assistant Store Manager
Gate Petroleum Company
01.2015 - 05.2016
Customer Service Representative
Arise Virtual Solutions Inc.
05.2012 - 08.2016
Dispatch Manager
B&T Transportation
06.1991 - 06.2011
Some College (No Degree) - Business Administration
AntoinneDeVry University
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