Antolia Ellison
TIDEWATER CONVENIENCE
Norfolk,VA
30
years of professional experience
Dedicated Cashier Team Lead experienced in customer service, cash handling, and POS operations. Achieved operational efficiency through effective staff training, quick issue resolution, and maintaining organized checkout areas. Focused on delivering reliable coverage and positive customer experiences in fast-paced retail environments.
Work History
Cashier Team Lead
11 Years 3 Months- Supervised cashier team, ensuring accurate transactions and consistent register procedures.
- Trained new cashiers on POS operations, payment handling, and customer service standards.
- Monitored cash drawers, balanced tills, and resolved register discrepancies promptly.
- Scheduled breaks and coordinated front-end coverage to maintain smooth store operations.
- Assisted customers with purchases, refunds, and issue resolution at checkout.
- Enforced company policies, loss prevention practices, and safety procedures during shifts.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Customer Service Representative/Head Cashier
11 Years 5 Months- Processed customer purchases accurately using POS system and cash registers.
- Assisted motorists with fuel transactions, payment issues, and receipt requests.
- Resolved customer concerns promptly while maintaining courteous, professional service.
- Reconciled cash drawer, balanced daily sales, and reported discrepancies.
- Restocked convenience items, beverages, and fuel-related merchandise to maintain availability.
- Maintained clean, organized checkout and service areas for safe customer access.
- Monitored inventory levels and coordinated replenishment to support smooth daily operations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Assistant Manager
3 Years 1 Month- Supervised daily store operations, ensuring smooth workflow across donations, sales floor, and backroom activities.
- Trained and coached associates on customer service, stocking procedures, and cashier accuracy.
- Managed merchandise rotation, pricing, and display standards to maintain organized, sale-ready inventory.
- Monitored cash handling procedures and balanced registers to support accurate financial accountability.
Assistant Manager
2 Years 10 Months- Supervised daily thrift store operations, ensuring smooth customer service and sales floor coverage.
- Trained associates on donation processing, pricing standards, and merchandising expectations.
- Coordinated sorting, tagging, and stocking activities to maintain organized inventory flow.
- Monitored cash handling procedures and supported accurate register reconciliation.
Education
GED
No Degree
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Store opening and closing
Positive attitude
Punctual and reliable
Product restocking
Heavy lifting
Opening and closing procedures
Motivational skills
POS systems
Adaptability and dependability
Retail merchandising
Store policies enforcement
Employee training
Upselling
Cleaning and sanitizing
Reliable and responsible
Multitasking and organization
Clear communication
Staff motivation
Timeline
Cashier Team Lead
TIDEWATER CONVENIENCE
05.2015 - 08.2026Read More
Customer Service Representative/Head Cashier
DEEP CREEK SERVICE STATION
01.2003 - 06.2014Read More
Assistant Manager
CHKD THIFT STORE
10.1999 - 11.2002Read More
Assistant Manager
Salvation Army Thrift Store
10.1996 - 08.1999Read More
CHRISTOPHER ROBIN ACADEMY
GED
Read More
BIBLE TEACHER'S INSTITUTION
No Degree
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