Anton Pearson
Los Angeles,CA
Summary
Seasoned administrative and customer service professional with excellent leadership skills and a detail-oriented nature. Strong understanding of operational requirements and best practices in Service Advisor programs. Determined Administrative Services Specialist adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic Person of Many Skills with 25 years of experience in service. Dedicated to comprehensively enhancing customer experiences through helpfulness and maintaining a clean workspace. Successful at restocking quickly and assisting customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in Tertiary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unemployment Insurance Program Representative
Employment Development Department
Anaheim, CA
04.2021 - 06.2022
- Provided backup assistance to office personnel
- Answered as many as 40 telephone and electronic inquiries per day
- Interpreted and enforced company protocols, employee conduct, dress code, attendance, and equal opportunity policies
- Reviewed and tracked reports, documents and applications
- Coordinated communications between management, staff and customers
Lead Service Attendant
Amtrak
Los Angeles, CA
08.2017 - 06.2019
- Checked with customer before presenting bill and offered to take additional orders
- Explained food preparation methods to patrons with allergies and gluten intolerances
- Offered and made dessert recommendations and upsold after-dinner drinks
- Provided high level of assistance to customers during special events, fundraisers and private parties
- Counted nightly income, categorizing, and sending to bank on weekly basis
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base
Professional Cook
Culinary Staffing Service
Los Angeles, CA
06.2015 - 02.2018
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
Education
Associate Of Arts And Sciences - Culinary Arts
Long Beach City College
Long Beach, CA02.2018
Skills
- Claim management
- Application processing
- Multi-line Telephone Systems
- Policy interpretation
- Benefits interpretation
- Program enrollments
Certification
- ServSafe Food Protection Manager
- NRA California ABC Server ID # 313465622
- ServSafe San Diego County Food Handler
- CA Food Handler Card
- Dietary service supervisor
- Amtrak food specialist program
Timeline
Unemployment Insurance Program Representative
Employment Development Department
04.2021 - 06.2022
Lead Service Attendant
Amtrak
08.2017 - 06.2019
Professional Cook
Culinary Staffing Service
06.2015 - 02.2018
Associate Of Arts And Sciences - Culinary Arts
Long Beach City College