Antonela Shqau
Morgan Hill,CA
Summary
Enthusiastic and compassionate aspiring Certified Nursing Assistant (CNA) with hands-on volunteer experience providing care and support to individuals in need. Skilled in assisting with daily activities, offering companionship, and maintaining a clean and safe environment. Known for being empathetic, reliable, and eager to learn. Seeking to bring a strong work ethic and dedication to patient care to a CNA role within a healthcare team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Margaritas Bar Grill
Morgan Hill, California
01.2024 - 10.2024
- Assigned patrons to tables based on server rotations, and managed seating charts to ensure balanced workloads and smooth service.
- Answered phone calls and scheduled reservations, accommodating guest inquiries, and special requests efficiently.
- Maintained the cleanliness of tables, dining areas, and restrooms to provide a welcoming and sanitary environment.
- Organized server rotations and coordinated with staff to handle large parties and special events seamlessly.
- Greeted and seated guests, managed waitlists during peak hours, and communicated estimated wait times effectively.
- Supported event setups and breakdowns, collaborating with team members to ensure the smooth execution of small and large gatherings.
Shift Leader
Burger King
Morgan Hill, California
10.2021 - 12.2023
- Managed daily shift operations, ensuring team members followed company standards for food preparation, cleanliness, and customer service.
- Provided leadership and guidance to staff, delegating tasks, and supporting team members to maintain efficiency during busy hours.
- Ensured orders were fulfilled accurately and promptly, prioritizing speed, quality, and customer satisfaction.
- Supervised cleaning schedules, ensuring dining areas, kitchen equipment, restrooms, and floors meet health and safety regulations.
- Resolved customer complaints with professionalism, addressing concerns quickly to uphold a positive dining experience and brand reputation.
- Monitored inventory and supplies, coordinating with management to avoid shortages, and maintain smooth operations.
Education
Certificate - Nursing Assistant
Golden Heart School of Nursing
San Jose, CA11-2024
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA06-2024
Skills
- Customer service
- Event coordination
- Patient care
- Communication skills
- Patient care and safety
- Supply restocking
- Vital signs monitoring
- Electronic charting
- Direct patient care
- Call light response
- Patient feeding
- Conflict resolution
- Time management
- Team leadership
- Health standards
- Floor plan organization
- Handling complaints
- Task prioritization
- Friendly demeanor
- Memory retention
- Cleanliness and hygiene
- Impression management
Affiliations
Volunteer Clinical Training: Completed 100 hours of supervised clinical training at The Villas at Saratoga, gaining hands-on experience in patient care under the guidance of Golden Heart School of Nursing.
Certification
- Basic Life Support (BLS) Certification – American Heart Association, 10/8/2024.
Timeline
Restaurant Hostess
Margaritas Bar Grill
01.2024 - 10.2024
Shift Leader
Burger King
10.2021 - 12.2023
Certificate - Nursing Assistant
Golden Heart School of Nursing
High School Diploma -
Ann Sobrato High School
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