Antonette Sparkman
Lake Worth Beach,FL
Summary
Highly organized, dedicated, and ambitious professional with a keen eye for detail and a strong desire to learn and collaborate with experienced professionals. Demonstrates exceptional composure and effectiveness in challenging and high-pressure scenarios. Firmly believes in the significance of cultivating and providing support within any organization. Currently seeking a long-term career opportunity to leverage my skills and contribute to a dynamic team, where I can make a meaningful impact.
Overview
11
11
years of professional experience
Work History
Independent Contractor: Supervisor
Sparkman Services, LLC
03.2018 - 12.2024
- Supervisor to a crew that involves commercial office cleaning, ensuring to meet the health and safety standard of the CDC
- This job entails dusting, cleaning, sanitizing, empty trash cans and replace bags, keeping equipment disinfected, safe and organized, as well as managing the accounts
Customer Service Representative
Alorica
01.2020 - 01.2022
- Communicate to customers over the phone to resolve their questions or concerns
- Sustain and update customer personal information safely
- Settles and de-escalate any issue in a calmly manner
- Transfer calls to supervisor only when absolutely necessary and appropriate
- Provides necessary feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as needed
Gatehouse Guard
Allied Universal Security D Class
01.2017 - 11.2019
- Securing and monitoring residential properties
- This job involved multitasking, with technology equipment
- Computer efficient, had to engage guest, upheld patience and had to be fast paced
Cashier
McDonalds
01.2014 - 06.2017
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Provide quality customer service in a fast place environment, taking and giving out orders, assemble and replace food, and answer customers questions regarding our products
- Being team-oriented, providing organization, and using interpersonal skills
- Maintained high standards of customer service during high-volume, fast-paced operations
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
Education
Associates Degree - Business
Palm Beach State College
Lake Worth Beach, FL01.2020
High school diploma - Medical Academy
South Tech Academy
Boynton Beach, FL01.2014
Skills
- Customer Service
- Microsoft
- Interpersonal Communication
- Excel
- Organized
- 90 WPM Typing Speed
- People-oriented
- Adaptability
- Team-oriented
- Payroll
- Creative
- Inventory
Timeline
Customer Service Representative
Alorica
01.2020 - 01.2022
Independent Contractor: Supervisor
Sparkman Services, LLC
03.2018 - 12.2024
Gatehouse Guard
Allied Universal Security D Class
01.2017 - 11.2019
Cashier
McDonalds
01.2014 - 06.2017
Associates Degree - Business
Palm Beach State College
High school diploma - Medical Academy
South Tech Academy
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