Antonia Garza
Fort Worth,Texas
Summary
Strong organizational skills and bilingual communication enhance patient interactions and streamline financial processes. Proficient in Epic software and Microsoft Office, with a focus on processing payments and managing inquiries to improve operational efficiency. Seeking a position that offers opportunities for leadership and professional growth.
Overview
20
20
years of professional experience
Work History
Patient Accounting Specialist
John Peter Smith Hospital
04.2014 - Current
- Collects patient payments and accurately post them to the account in the Patient Accounting System.
- Process payments and update health insurance accounts, to new balance.
- Update patient demographics information and initiate account adjustments.
- Reconcile statements with patient’s records.
- Document all patient accounts activities concisely, including future steps needed for resolution.
- Prepares written responses to patients and customers regarding account resolution and complaint recovery.
- Investigated and addressed patient inquiries via phone and email, ensuring timely and accurate responses.
- Responds promptly and accurately to patient inquiries regarding hospital billing procedures, policies and statements.
- Assisted patients with inquiries and account issues in person and over the phone. with billing inquiries in person and via phone.
- Coordinated communication with insurance companies, collection agencies, and hospital departments daily to resolve patient accounts.
- Maintains department productivity and quality standards of accounts worked and phone calls received.
- Managed work queues and met account quota daily.
- Responsible for completing assigned account work queues in a timely manner.
- Identified barriers to departmental efficiency and developed effective solutions to enhance operations.
- Reconcile our cash drawer on a daily basis.
- Balances change funds and makes necessary requests to Cashiers when additional cash change is needed.
- Count, organize and balance cash drawer and change funds.
- Adheres to cash handling policies and procedures.
- Serves as a primary contact for change fund requests for hospital clinics, and other ancillary departments.
- Process accurate return of patient valuables by verifying and updating patient logs.
- Operates a register and handles cash, check and credit card transactions.
- Prepares daily cash deposits.
- Updates demographic and insurance information in order to maintain accurate billing records.
Medical Records Representative
10.2006 - 04.2014
- Reviewed medical charts per doctor's request to ensure accurate and up-to-date patient information.
- Achieved daily quota of processing 800 pages per hour to ensure timely record management.
- Scanned medical records into Chart Max system with high accuracy to maintain organized digital records.
- Collected patient records from designated areas throughout the hospital to support timely access to information.
- Managed assigned work queues to prioritize and complete tasks efficiently.
Education
Some College (No Degree) -
Tarrant County College
High School Diploma -
Pharr San Juan Alamo High School
Skills
- Epic software proficiency
- Data entry
- Cash handling
- Excel and Word
- 10-key proficiency
- Record retention
- Organizational skills
- Typing speed
- Presentation development
Timeline
Patient Accounting Specialist
John Peter Smith Hospital
04.2014 - Current
Medical Records Representative
10.2006 - 04.2014
Some College (No Degree) -
Tarrant County College
High School Diploma -
Pharr San Juan Alamo High School