Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Morales

Stratford,CT

Summary

Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

8
8
years of professional experience

Work History

Patient Service Specialist

Advanced Radiology
03.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Verified insurance eligibility and coverage for patients.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Greeted and assisted patients with check-in procedures.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.

Patient Care Associate

Advanced Radiology
03.2022 - Current
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
  • Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
  • Maintained clean, safe, and well-organized patient environment.

Para Professional

Milestones Behavioral Services
01.2020 - 03.2021
  • Developed and implemented strategies to improve student engagement.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Collaborated with instructors to develop engaging lesson plans.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Helped teachers manage bus loading and unloading.
  • Reported on student progress, behavior, and social skills to parents.

Patient Care Technician

The Kennedy Center Inc
08.2016 - 01.2020
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Documented patient information and care activities in electronic health record.

Education

High School Diploma -

Stratford High School
Stratford, CT

Associate of Science -

Housatonic Community College
Bridgeport, CT
05.2026

Skills

  • Sterilization procedures
  • Appointment Scheduling
  • HIPAA Compliance
  • Epic Software Proficiency

Timeline

Patient Service Specialist

Advanced Radiology
03.2022 - Current

Patient Care Associate

Advanced Radiology
03.2022 - Current

Para Professional

Milestones Behavioral Services
01.2020 - 03.2021

Patient Care Technician

The Kennedy Center Inc
08.2016 - 01.2020

High School Diploma -

Stratford High School

Associate of Science -

Housatonic Community College

Similar Profiles

CREATE PROFILE
Natasha Morales