Antonia Shelvin
Gray,LA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Urgent Care CareNow
Austin, Tx
08.2021 - 11.2022
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Receptionist
Maison DeVille Nursing Home
Houma, La
09.2020 - 08.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Verified visitors' identification cards before allowing access to the building.
Education
Associate of Arts - General Studies
Fletcher Community College
Houma, LA07-2020
High School Diploma -
Alfred M. Barbe High School
05-2020
Some College (No Degree) -
Unitech Training Academy
Houma, LASkills
- Appointment Scheduling
- HIPAA Compliance
- Financial Procedures Adherence
- Customer Service
- Post-Discharge Care Coordination
- Multitasking and Organization
- Registration management
- Phone and Email Etiquette
- Medical Terminology
Certification
- Healthcare Provider BLS/CPR Certification- American Heart Association.
Timeline
Patient Access Representative
Urgent Care CareNow
08.2021 - 11.2022
Receptionist
Maison DeVille Nursing Home
09.2020 - 08.2021
Associate of Arts - General Studies
Fletcher Community College
High School Diploma -
Alfred M. Barbe High School
Some College (No Degree) -
Unitech Training Academy