Antonia Taboada
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. More than five years of customer service, multitasking and time management abilities/experience. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Atrium Health
02.2022 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Documented and managed patient information in computer system.
- Utilized technology and specialized software to maximize productivity.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Managed patient registration process, confirming data accuracy and completeness for more than 100 patients per day.
Shift Supervisor
Eggs Up Grill
08.2018 - 12.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift-based inventory receiving, auditing and restocking.
Drive Thru Shift Leader
Chick-fil-A
09.2016 - 05.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed time efficiently in order to complete all tasks within deadlines
Education
Associate of Science - Child Development
East Carolina University
Greenville, NCHigh School Diploma -
Providence High School
Charlotte, NC06.2019
Skills
- Customer-oriented
- Cash handling ability
- Staff development
- Issue resolution
- Team Supervision
- Hiring and training
- Communication skills
- Family Medicine
- Office Administration
- Organization and Time Management
Timeline
Patient Service Specialist
Atrium Health
02.2022 - Current
Shift Supervisor
Eggs Up Grill
08.2018 - 12.2021
Drive Thru Shift Leader
Chick-fil-A
09.2016 - 05.2018
Associate of Science - Child Development
East Carolina University
High School Diploma -
Providence High School