Ny’Chel Sigur
Seattle
Summary
Document Review Specialist with demonstrated success negotiating, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts directly impacting business strategies of organization. Strong organizational skills to think strategically and react quickly to internal and external needs.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
The Joint Chiropractic
03.2023 - 08.2024
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Patient Care Specialist
Sono Bello
01.2022 - 01.2023
- Built personal relationships with guests to promote positive experiences.
- Used coordination and planning skills to achieve results according to schedule
- Identified issues, analyzed information and provided solutions to problems
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
Customer Service Specialist
MMC Group
04.2021 - 01.2022
- Effectively managed approximately 100 incoming calls daily
- Assist 50+ customers per day, providing successful solutions in polite manner using active listening to ensure customer retention
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
- Answer calls by utilizing company's call management system and other software.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Supervisor
Franceca's
11.2019 - 11.2020
- Identifying clients needs and helping them find clothing that suits their body types
- Creating complete looks from head to toe to match clients style
- Provide outstanding customer service
- Operating cash registers, managing financial transactions and balancing drawers
- Reaching daily goals
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Front Desk Receptionist
Flywheel Sports
08.2018 - 03.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Providing safe environment for members
- Managing merchandise transactions
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate Of Applied Science - Digital Media Arts
Bellevue College
Some College (No Degree) - Stylist Assistant
Neu Neu Magazine
High School Diploma -
Garfield High School
06.2016
Skills
- HIPAA Guidelines
- Call Center Operations
- Scheduling and Coordinating
- Time Management
- Issue Resolution
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Customer Account Management
- Policy Enforcement
- Customer Inquiries
- Account Changes
- Patient Medical Histories
- Patient Intakes
- Editing and proofreading
- Attention to Detail
- Multitasking efficiency
- Teamwork orientation
- Deadline-oriented
Timeline
Patient Service Specialist
The Joint Chiropractic
03.2023 - 08.2024
Patient Care Specialist
Sono Bello
01.2022 - 01.2023
Customer Service Specialist
MMC Group
04.2021 - 01.2022
Supervisor
Franceca's
11.2019 - 11.2020
Front Desk Receptionist
Flywheel Sports
08.2018 - 03.2020
Associate Of Applied Science - Digital Media Arts
Bellevue College
Some College (No Degree) - Stylist Assistant
Neu Neu Magazine
High School Diploma -
Garfield High School
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