Antonia Young

Work History

Allied Universal Security Services

02.2023 - Current

Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Monitored work of contractors in design, construction, and startup phases of security systems.
Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
Wrote reports detailing visitors, incidents, and resolutions.
Trained security workers on site-specified procedures.
Managed security staff rotation for position coverage on breaks.
Completed shift handover reports and debriefed next shift upon arrival.
Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Provided first-line support to shift workers during incidents and escalated situations as appropriate.
Checked personnel ID badges and issued temporary credentials to visitors.
Responded quickly to incidents and assessed active situations for security concerns.
Assessed electronic security systems and reported malfunctions.
Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Completed full building and grounds patrols every hour to spot and investigate concerns.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Preeminent Protective Services

09.2022 - 01.2023

Responded quickly to incidents and assessed active situations for security concerns.
Checked personnel ID badges and issued temporary credentials to visitors.
Completed full building and grounds patrols every hour to spot and investigate concerns.
Reduced vandalism and criminal activity by keeping close eye on premises through personal checks.
Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
Circulated among visitors, patrons and employees to preserve order and protect property.
Recorded facts to prepare reports documenting incidents and activities.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.

DC Unemployment Oﬃce

02.2021 - 10.2022

Answer 50+incoming phone calls in que and Proﬁcient in
Microsoft oﬃce 365
Maintained and updated claimant’s documents
Communicated with claimants about their account
Disseminate and explain information
Adjudicate issues on an account - Answered correspondence, prepared outgoing emails
Uploaded identiﬁcation documents in claimant’s account
Computed, recorded, and proofread data, reviewed ﬁles, court records, and other documents to obtain information and respond to requests
Collected source data such as claimants name, phone number, email, SSN - Proﬁcient in video conferencing platforms such as zoom, skype, teams
Refer and report customer inquiries and complaints to the appropriate departments, and oﬀer free items and services to dissatisﬁed claimants
Collaborated with team members and management to meet goals.
Executed claims processing, while generating increased revenue.
Determined claim status and negotiated to reach reasonable settlements or denials.
Prepared and presented claims to other insurance companies and collaborated to gain necessary information to resolve claims.
Examined photographs and statements.
Examined claims forms and other records to determine insurance coverage.
Analyzed information gathered by investigation and report findings and recommendations.

BTI Security

02.2019 - 03.2022

Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
Recorded facts to prepare reports documenting incidents and activities.
Monitored and controlled cctv
De-Escalated situations
Responded quickly to incidents and assessed active situations for security concerns.
Directed guest around building and answered accessibility questions.
Monitored alarms systems to detect any unauthorized entries into protected areas.

Chaia Tacos

01.2019 - 03.2021

Order inventory
Overseeing daily operations(open and closed)
Train new staﬀ members
Give insightful feedback to fellow employees
Ensure good customer service
Help out fellow employees wherever needed
Maintain the restaurant’s appearance
Create store logs
Give insightful feedback to fellow employees
Routinely prepare catering orders for between 25-500 tacos
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.

Northwest Settlement House Daycare

06.2013 - 08.2019

Maintained and updated ﬁlling
Communicated with parents, employees, and other individuals to answer questions
Used advanced software to prepare documents, reports, and presentations.
Filed paperwork and organized computer-based information.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Computed, recorded, and proofread data, reviewed ﬁles, records, and other documents to obtain information and respond to requests
Disseminate and explain information
Updated HR database with new employee information, changes in benefits, and other details.
Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Assisted with updating technical support best practices for use by team.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
Handled confidential and sensitive information with discretion and tact.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Answered high volume of phone calls and email inquiries.