Antonina Zhdanova
Renton,WA
Summary
Healthcare professional with a solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach. scheduling appointments, and overseeing customer service.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator
Washington Gastroenterology
Bellevue, WA
11.2024 - Current
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Processed payments from clients in a timely manner.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Managed office supply inventory, placing orders and controlling costs.
- Maintained general office organization and cleanliness.
- Managed front desk operations during shifts worked.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
Patient Care Coordinator
Low T 99 Clinic
Bellevue, WA
08.2023 - 07.2024
- Educated patients and their families on our care plans; provided details related to treatments, procedures, medications, and continuing care requirements
- Managed communication between patients, family members, care providers, and other healthcare institutions
- Scheduled appointments and phone calls with the doctor
- Assisted the doctor with all office procedures
- Handled multi line phone calls, emails and voicemails
- Maintained an accurate patient database and medical records
- Processed and handled cash, card and check payments and managed payment plans
- Handled ordering medication for our patients
- Professionally handled and managed patient's concerns and complaints
Paraprofessional
Bellevue School District
Bellevue, WA
09.2022 - 06.2023
- Provided guidance to students in the classroom setting.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
- Supplied one-on-one attention to each student during group activities.
- Kept track of teaching materials and regularly stocked school supplies.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Assisted teachers with planning and preparing lessons for students.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Monitored student progress and provided feedback to lead teacher.
Concierge
SWEDISH HOSPITAL
Issaquah, WA
06.2020 - 08.2022
- Demonstrated excellent customer service skills and communication abilities while assisting guests, staff members and patients with a variety of requests and needs
- Provided comprehensive daily entrance health screening for patients, visitors and staff members.
- Utilized knowledge of local services to provide visitors and patients with helpful information
- Managed a multi line phone system and helped set up appointments for new patients
- Provided clear direction to the visitors and people who were unfamiliar with the hospital layout
Education
Bachelor of Business Administration - Leadership and Management
CENTRAL WASHINGTON UNIVERSITY
Ellensburg, WA06.2022
Associate - Business Science
HIGHLINE COMMUNITY COLLEGE
Des Moines, WA06.2020
Skills
- Appointment scheduling
- Payment processing
- Insurance verification
- Patient record management
- Customer service
- Office organization
- Communication skills
- Time management
- Attention to detail
- Microsoft Office Suite
- Multitasking
- Office administration
- Confidential document control
Languages
5,5
Skills
- Multitasking Ability
Languages
Ukrainian
Professional
Russian
Professional
Polish
Limited
References
References available upon request.
Timeline
Front Office Coordinator
Washington Gastroenterology
11.2024 - Current
Patient Care Coordinator
Low T 99 Clinic
08.2023 - 07.2024
Paraprofessional
Bellevue School District
09.2022 - 06.2023
Concierge
SWEDISH HOSPITAL
06.2020 - 08.2022
Bachelor of Business Administration - Leadership and Management
CENTRAL WASHINGTON UNIVERSITY
Associate - Business Science
HIGHLINE COMMUNITY COLLEGE
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