Antonio Antonov

• Respond to customer correspondence and customer complaints and escalated customer calls; Research and respond to Corporate-level concerns as well.
• Conduct ongoing coaching and monitoring with each assigned agent and to other supervisor's direct reports as required or assigned; elevates corrective action as needed.
• Generates and reviews daily, weekly Call Center performance reports/statistics to assure the highest level of compliance to customer service and technical performance standards.

• Becomes proficient in all CSR's job responsibilities; will assist individuals and may provide backup as needed.

• Identifies and presents opportunities for improved operational procedures and performance to the Call Center Supervisors/Managers on an ongoing basis.

• Maintains a high level of proficiency of at least one call center technology or specialized task (as assigned) and trains as backup to at least one additional technology or specialized task.

• Must be flexible on scheduled shift.

• Performs other duties as assigned.

• Be organized and ready to assist with SCS and regular Residential accounts.

• Operated production machinery in accordance with safety protocols.
• Monitored product quality throughout production process.
• Loaded and unloaded materials from machines, pallets, or conveyors as required.
• Maintained a clean and organized work area, ensuring adherence to safety regulations.
• Worked closely with team members to complete assigned tasks efficiently.
• Reported any irregularities or issues regarding product quality to supervisors immediately.

• Greeted and welcomed gym members, visitors, and guests upon arrival.
• Adhered to company policies and procedures while providing excellent customer service.
• Managed front desk operations including scheduling appointments, answering calls.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.