Luis Luna
Chula Vista,CA
Summary
Electronics Engineer specializing in Mechatronics with a proven ability to adapt to diverse environments and consistently deliver high-quality work. Known for strong teamwork skills, a proactive learning mindset, and a commitment to professional growth. Actively seeking opportunities to expand expertise and contribute effectively in a dynamic, innovative setting.
Overview
16
16
years of professional experience
Work History
Spectrum Community Solutions
Spectrum Communications
10.2008 - Current
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
- Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Site Support Specialist
Universidad Autónoma De Baja California
01.2017 - 01.2018
- Assisted network administrators with server maintenance tasks, contributing to optimal system performance.
- Conducted regular inventory audits to ensure accurate tracking of IT assets and prevent loss or theft.
- Facilitated smooth transitions during technology upgrades by providing hands-on assistance to end-users throughout migration processes.
- Ensured compliance with company policies and regulatory requirements regarding data privacy through rigorous management of user access controls and permissions settings.
- Contributed to reduced downtime during critical incidents by efficiently coordinating incident response efforts with other IT professionals.
- Boosted productivity by training employees on the proper use of hardware, software, and peripheral devices.
- Managed helpdesk tickets effectively, prioritizing urgent requests while still providing timely support for less critical issues.
- Maintained high levels of system security through regular vulnerability assessments and implementation of necessary patches or updates.
Education
No Degree - Computer Engineering
Universidad Autónoma De Baja California
Bachelor of Science - Electrical Engineering
National Technological Institute of Mexico
Tijuana B.C.08.2024
Skills
- C
- C#
- Java
- Assembly language
- Service Desk
- PLC
- Solidworks
- VHDL
- Robotstudio
- Multisim
- Mathlab
- LabVIEW
- Electronica analogica y digital
- RSLogix
- Fluent in spanish
Personal Information
Title: Ing. Electrónica
Timeline
Site Support Specialist
Universidad Autónoma De Baja California
01.2017 - 01.2018
Spectrum Community Solutions
Spectrum Communications
10.2008 - Current
No Degree - Computer Engineering
Universidad Autónoma De Baja California
Bachelor of Science - Electrical Engineering
National Technological Institute of Mexico
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