Antonio Cortez
Dunellen,NJ
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Green Brook, NJ
03.2021 - Current
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Provided expertise about composition of drugs.
- Aided customers in understanding how to properly take medications.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Sales Associate
Zumiez
Bridgewater, NJ
07.2020 - 04.2021
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Sales Associate
Harmons Face Values
Green Brook, NJ
06.2019 - 09.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Prioritized helping customers over completing other routine tasks in store.
Waiter
Sunset Diner
Green Brook, NJ
11.2018 - 03.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Prepared beverages and filled food orders for customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Dunellen High School
Dunellen, NJ06.2020
Skills
- Data Entry
- Cash Register Operations
- Payment Processing
- Equipment Cleaning and Maintenance
- Verbal and Written Communication
- Chemical Handling
- Answering and Routing Calls
- Prioritization and Organization
- Inventory Management
- Relationship Building
- Recordkeeping and Documentation
- Cleaning and Sanitizing
- Medication Storage and Labeling
- Customer Service
- Time Management
Timeline
Pharmacy Technician
CVS Pharmacy
03.2021 - Current
Sales Associate
Zumiez
07.2020 - 04.2021
Sales Associate
Harmons Face Values
06.2019 - 09.2019
Waiter
Sunset Diner
11.2018 - 03.2019
High School Diploma -
Dunellen High School