CEARIA THOMAS
Raleigh,NC
Summary
Detail-oriented Dental Assistant with hands-on training and extensive customer service experience. Builds strong rapport with patients, ensuring effective communication and a welcoming environment. Knowledgeable in dental procedures, infection control, and safety standards, committed to supporting a positive team dynamic while enhancing patient care.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server
Wild Wing Cafe
Raleigh, NC
10.2021 - Current
- Delivered friendly, professional service to high volume of guests in fast-paced environment, enhancing overall guest experience.
- Build positive relationships with guests while identifying and responding to individual needs.
- Accurately take food and beverage orders while maintaining attention to detail.
- Monitored guest satisfaction through regular check-ins, promptly addressing concerns to maintain positive dining experiences.
- Recommend and upsell menu items based on guest preferences.
- Coordinated service for multiple tables and prioritized tasks effectively to ensure consistent quality in service delivery.
- Communicate effectively with coworkers and management to provide an efficient guest experience.
- Maintain a professional, positive attitude during high-pressure and high-volume shifts.
BDC Manager
Fred Anderson Kia
Raleigh, NC
02.2018 - 01.2021
- Managed incoming internet leads, responding promptly via phone, text, and email to enhance customer engagement.
- Built strong rapport with customers while identifying their needs and expectations.
- Scheduled appointments and coordinated customers with appropriate sales team members.
- Maintained detailed customer records, ensuring consistent follow-up to strengthen client relationships.
- Trained and assisted new team members in customer communication and follow-up procedures to improve team effectiveness.
- Demonstrated strong organizational, communication, and multitasking skills.
- Maintained a closing ratio above 12% across a team of 10 salespeople.
- Consistently exceeded individual sales goals.
Accessories Manager / BDC
Johnson Lexus of Durham
Durham, NC
04.2016 - 02.2018
- Responded to customer inquiries via phone, email, and text, ensuring timely and accurate information delivery.
- Asked qualifying questions to understand customer needs and provide appropriate solutions.
- Scheduled appointments and coordinated customer interactions with sales consultants and vendors to optimize service quality.
- Followed up with customers before and after appointments to ensure satisfaction.
- Maintained professional communication throughout the customer experience.
- Assisted customers in selecting tailored products and services, enhancing their overall shopping experience.
- Coordinated appointments with off-site vendors and maintained strong vendor communication.
Education
Dental Assisting
Raleigh Dental School
Raleigh, NC08-2026
Skills
- Food Service
- Table Service
- Guest Engagement
- Customer Care
- Reservation Management
- Booking Confirmation
- Point of Sale
- Service Readiness
- Service Equipment
- Organization and Time Management
- Multitasking
- Task Prioritization
- Working Under Pressure
- Thrive Under Pressure
- Teamwork
- Client Relations
- Customer Interaction
- Post-Service Engagement
- Issue Management
- Data Management
- Effective Communication
- Presentation Skills
- Accuracy Focus
- Customer-Centric Approach
- Reliable Team Member
- Adaptable Team Player
- Collaborative Mindset
- Results-Oriented
- Collaborative Mindset
- Results-Oriented
Certification
HIPAA Certification, OSHA Certification, Dental Assisting Training Raleigh Dental School
Timeline
Server
Wild Wing Cafe
10.2021 - Current
BDC Manager
Fred Anderson Kia
02.2018 - 01.2021
Accessories Manager / BDC
Johnson Lexus of Durham
04.2016 - 02.2018
Dental Assisting
Raleigh Dental School