Antonio Evans
7705 Palmera Pointe Circle,Florida
Summary
Motivated and customer-focused professional with experience in customer service, sales, technical support, and team collaboration. High school graduate with some college education pursuing continued professional growth while developing strong communication, problem-solving, and administrative skills. Dedicated to providing excellent service in fast-paced environments and eager to continue learning and advancing professionally.
Overview
3
3
years of professional experience
Work History
AT&T FirstNet Representative
One Touch Direct
2023.05 - Current
AT&T FirstNet Care Representative
Current Position
- Provide high-quality customer care and account support
- Resolve customer concerns professionally and efficiently
- Maintain strong communication and problem-solving skills
- Assist customers with billing, account management, and service inquiries
- Build positive customer relationships and ensure customer satisfaction
AT&T FirstNet Technical Support Representative
- Troubleshoot mobile devices, applications, and connectivity issues
- Identify technical problems and provide effective solutions
- Deliver professional customer service in high-pressure situations
- Document customer interactions and technical resolutions accurately
- Assist customers with device setup and technical education
AT&T Business Mobility Care Representative
- Assisted business customers with wireless mobility services
- Delivered strong customer service and account management support
- Met sales goals through product recommendations and service upgrades
- Handled customer concerns while maintaining professionalism
- Developed skills in communication, sales, and conflict resolution
⸻
Publix — Tampa, FL
Front Service Clerk
September 2022 – May 2023
- Delivered excellent customer service in a fast-paced retail environment
- Bagged groceries efficiently and assisted customers to their vehicles
- Retrieved and organized shopping carts throughout the store
- Maintained cleanliness and organization of front-end areas
- Assisted customers with questions and provided friendly service
- Worked effectively as part of a team to support daily operations
⸻
Splash Car Wash — Riverview, FL
Car Detailer
May 2017 - August 2017
- Provided customer service and vehicle detailing services
- Vacuumed interiors, cleaned windows, shampooed carpets, and washed vehicles
- Recommended and upsold additional detailing services
- Maintained attention to detail while completing vehicle cleaning tasks
⸻
People Ready — Tampa, FL
General Construction Laborer
April 2018 - February 2020
- Assisted with various construction and labor assignments
- Followed safety procedures and completed physical labor tasks
- Supported crews with job site setup and cleanup
- Demonstrated reliability and teamwork in fast-paced environments
Education
High School Diploma -
Riverview High School
11311 Boyette Rd, Riverview, Florida 3356906.2016
Skills
- Customer Service
- Technical Support
- Troubleshooting Devices
- Sales & Upselling
- Communication Skills
- Problem Solving
- Microsoft Office Applications
- Time Management
- Team Collaboration
- Conflict Resolution
- Appointment Setting
- Account Management
- Active Listening
- Data Entry
- Adaptability
- Professional Phone Etiquette
- Multitasking
- Organizational Skills
- Critical Thinking
- Customer Retention Support
Timeline
AT&T FirstNet Representative
One Touch Direct
2023.05 - Current
High School Diploma -
Riverview High School