Hi, I’m
Antonio Fuentes
Las Vegas,NV
Summary
Military veteran and proven Account Executive at Spectrum, adept in key account management and customer retention, leveraged upselling strategies to expand sales opportunities significantly. Demonstrated exceptional customer service by building trust and confidence, enhancing satisfaction across diverse roles, including military communications technician.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
years of professional experience
Work History
DoorDash
Delivery Driver
09.2021 - 01.2025
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Spectrum
Account Executive
03.2008 - 06.2021
Job overview
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Met customer call guidelines for service levels, handle time and productivity.
U.S. Air Force Active Duty
Communications Technician
03.2001 - 03.2007
Job overview
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Accurately read, understood and carried out written instructions.
- Installed and maintained systems and analyzed users' needs.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Coordinated help desk and technical support services.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
Community College of The Air ForceMontgomery, AL
No Degree from Electronics Engineering
Skills
- Customer service
- Upselling strategies
- Closing techniques
- Objection handling
- Key account management
- Customer retention
- Territory management
- Sales planning
Languages
English
Native or Bilingual
Timeline
Delivery Driver
DoorDash
09.2021 - 01.2025
Account Executive
Spectrum
03.2008 - 06.2021
Communications Technician
U.S. Air Force Active Duty
03.2001 - 03.2007
Community College of The Air Force
No Degree from Electronics Engineering