Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Tykeyvian Hall

Bassfield,MS

Summary

Dynamic sales associate with proven expertise at Fastway Couriers, excelling in customer service and relationship building. Recognized for enhancing customer loyalty through effective problem-solving and teamwork. Skilled in cash register operation and maintaining store visual appeal, consistently driving product sales and ensuring a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Sales Associate

Fastway Couriers
Texas City, TX
04.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Customer Service Representative

Savalinx
Hattiesburg, MS
10.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Diploma - Welding

Jefferson Davis County High School
Bassfield, MS
05.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Relationship building
  • Flexible schedule
  • Cash register operation
  • Client service
  • Product sales

Timeline

Sales Associate

Fastway Couriers
04.2024 - 12.2024

Customer Service Representative

Savalinx
10.2022 - 12.2023

Diploma - Welding

Jefferson Davis County High School
Tykeyvian Hall