Antonio Hayden
Normal,IL
Summary
Results-driven professional with experience in sales development, operations, and analysis across multiple industries. As an SDR at Next Call Club, exceeded pipeline targets through strategic outreach and relationship building. Proven leader in fast-paced environments, improving team performance and customer satisfaction as a Bar and Assistant Manager. Strong analytical and detail-oriented background from roles in economic analysis and reimbursement processing.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Next Call Club
Remote
04.2026 - Current
- Conducted outbound calls to identify potential leads and schedule appointments for sales team.
- Utilized CRM software to track interactions and update lead information accurately.
- Collaborated with marketing team to refine targeting strategies based on customer feedback.
- Assisted in developing outreach scripts that improved engagement rates with prospects.
Bar Manager
Brewe-Has Bar & Grill
Normal, IL
05.2023 - 04.2026
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and supervised staff on beverage preparation and service standards.
- Implemented inventory control measures to minimize waste and optimize stock levels.
Economic Analyst
Bek Trading Co.
Joliet, IL
05.2021 - 01.2025
- Analyzed economic data to identify trends and inform strategic decision-making.
- Developed comprehensive reports on market conditions and potential impacts on operations.
- Collaborated with cross-functional teams to optimize financial forecasting processes.
- Conducted cost-benefit analyses to evaluate investment opportunities and resource allocation.
Reimbursement Specialist
Bek Trading Co.
Joliet, IL
02.2020 - 05.2021
- Processed reimbursement claims efficiently, ensuring timely submissions and adherence to compliance standards.
- Reviewed and analyzed healthcare documentation for accuracy, identifying discrepancies in claims submissions.
- Collaborated with medical providers to gather necessary information for claim resolution, enhancing communication channels.
- Trained new staff on reimbursement procedures and company policies, fostering knowledge sharing within the team.
Assistant Manager
Little Caesars
Channahon, IL
08.2017 - 08.2018
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained and mentored new staff on food safety and customer service protocols.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Coordinated scheduling to maintain adequate staffing during peak hours.
Education
Bachelor of Science - Economics
Illinois State University
Normal, ILAssociate of Arts - Business
Joliet Junior College
Joliet, ILSkills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
Timeline
Sales Development Representative
Next Call Club
04.2026 - Current
Bar Manager
Brewe-Has Bar & Grill
05.2023 - 04.2026
Economic Analyst
Bek Trading Co.
05.2021 - 01.2025
Reimbursement Specialist
Bek Trading Co.
02.2020 - 05.2021
Assistant Manager
Little Caesars
08.2017 - 08.2018
Bachelor of Science - Economics
Illinois State University
Associate of Arts - Business
Joliet Junior College