Antonio Lawson Sr
Wentzville,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
American Airlines
St Louis, MO
06.2016 - Current
- Customer service coordinator,, activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Managed daily tasks such as scheduling agents fight, handling paperwork, making on time departures.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to fights or delays, cancellations, etc.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes in fight loads..(oversold flights)
- Jet Bridge Trainer,, assisted with developing online learning modules for remote learners.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Created and offered additional materials to enhance training as far as hands on training
- Participated in and attended meetings or seminars to obtain information for use in training programs in different cities
- Conducted workplace inspections to ensure OSHA and Dangerous Goods standards were met. A far as being a (GSC) Ground Security Coordinator..
Education
Associate of Science - Massage Therapy
Missouri College
St Louis, MO03-2010
Skills
- Training and mentoring
- Schedule Coordination
- Information Security
- Workflow Management
- Complaint resolution
- New Hire Training
- Problem-Solving
- Technical Support
- Travel reservations
- Time management abilities
- Team building
- Time Management
- Baggage Handling Procedures
Timeline
Customer Service Coordinator
American Airlines
06.2016 - Current
Associate of Science - Massage Therapy
Missouri College