Antonio Lucas
Louisville,Kentucky
Summary
Professional in customer engagement and lead management. Proven ability to generate and nurture leads, ensuring seamless communication and follow-up. Focused on team collaboration and achieving results, reliable and flexible in meeting changing business needs.
Experienced with cultivating and managing customer relationships in fast-paced environment. Utilizes CRM tools and communication skills to optimize lead generation and follow-up processes. Track record of building strong client rapport and contributing to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BDC Representative
Oxmoor Hyundai
Louisville, KY
05.2023 - Current
- Developed and maintained relationships with customers, enhancing satisfaction and loyalty.
- Assisted in training new representatives, ensuring adherence to company protocols and standards.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
Sales Person
Kia Store East
Louisville, KY
08.2022 - 04.2023
- Cultivated strong customer relationships to enhance client satisfaction and loyalty.
- Identified and addressed customer needs through active listening and effective communication techniques.
- Collaborated with team members to develop tailored sales strategies, boosting overall performance.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Set and achieved company defined sales goals.
Line worker
Haier (GE)
Louisville, Ky
06.2020 - 09.2022
- Machine assembly
- Equipment Sorter
- Restock materials
- Team lead
- Account for materials in inventory
- Fix issues in area
- Filling safety stock
- Learn every job in area
- Forklift operator
Package sorter
United Parcel Service
Louisville, Kentucky
03.2020 - 05.2021
- Load and upload truck
Pharmacy tech
Chewy
Louisville, Kentucky
06.2019 - 01.2020
- Restock shelves
- Load and unload truck
- Prepare prescription packages
Pharmacy tech
Walgreens
Louisville, Kentucky
10.2018 - 05.2019
- Prep prescriptions
- Document patient information
- Store Restock
- Customer service
Crew member
Wendy’s
Louisville, Ky
01.2016 - 09.2018
- Take orders and accept payment
- Prepare and coordinate meals
- Clean and sanitize environment
Education
High school diploma -
Central high school
Louisville, KySkills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Contract negotiation
- Problem-solving
- Attention to detail
- Reliability
- Customer satisfaction
Certification
- Mobile equipment operator
- GE Appliances
- June 2022 – Present
- Lock out tag out
- October 2021- Present
- Evaluate machines problem
Timeline
BDC Representative
Oxmoor Hyundai
05.2023 - Current
Sales Person
Kia Store East
08.2022 - 04.2023
Line worker
Haier (GE)
06.2020 - 09.2022
Package sorter
United Parcel Service
03.2020 - 05.2021
Pharmacy tech
Chewy
06.2019 - 01.2020
Pharmacy tech
Walgreens
10.2018 - 05.2019
Crew member
Wendy’s
01.2016 - 09.2018
High school diploma -
Central high school