Antonio Mita
Rruga. Kongresi Manastirit, Tirane ,AL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Account Manager
We Do Consulting
02.2023 - 01.2024
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Set and achieved company defined sales goals.
Account Manager
CT Group
03.2022 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Electrical Engineering
Polytechnic University of Tirana
Tirane 10.2024
Skills
- Report Writing
- Market forecasting
- Customer Service
- Account Management
- Advertising
- Client Relationship Management
Languages
English
Professional Working
Italian
Professional Working
Timeline
Account Manager
We Do Consulting
02.2023 - 01.2024
Account Manager
CT Group
03.2022 - 12.2022
Bachelor of Science - Electrical Engineering
Polytechnic University of Tirana