Antonio Palacio
New York
Summary
With over 11 years of expertise in hospitality and customer service, I am a self-motivated individual who consistently leads performance. Exceptional teamwork, adaptability, and communication skills have been recognized throughout my career. Deeply committed to operational efficiency and customer satisfaction, always paying close attention to detail. Continuous professional development is a personal passion, striving to stay ahead in the industry. Conflict resolution comes naturally, always motivated to embrace new challenges, ensuring seamless and effective team operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Harry Potter: The Exhibition
05.2023 - 09.2024
- Sell merchandise and tickets, enhancing sales through effective upselling techniques
- Operate POS systems and scanners, ensuring smooth transactions and accurate ticketing
- Restock and organize Inventory, maintaining a well-presented sales floor and stockroom
- Provide knowledgeable and engaging customer service, improving overall guest experience
- Maintain a positive and energetic demeanor, keeping guests immersed in the exhibition
Receptionist
Swingers Crazy Golf Club
03.2022 - 02.2024
- Managed sales of golf merchandise, enhancing customer satisfaction and driving revenue growth
- Streamline guest experiences by coordinating tee times for guests and event hosts, ensuring smooth operations and timely schedules
- Provided clear navigation guidelines, enhancing overall customer experience and venue accessibility
- Handled guest inquiries via phone and email, delivering prompt and accurate Information
Cook/Counter Server
Taim
06.2018 - 03.2020
- Prepare food to recipe, ensuring order accuracy, speed, and presentation for customer satisfaction
- Maintain and set up stations and equipment, ensuring operational efficiency and safety
- Expedite tickets, assemble orders, wash dishes, and restock to support seamless kitchen operations
- Answer phone calls, process catering inquiries, and manage online orders to enhance customer service
Line Cook
The Meatball Shop
02.2017 - 10.2017
- Prepare and plate dishes efficiently, ensuring high-quality presentation and taste
- Adhere to recipes and preparation guidelines, maintaining consistency and flavor standards
- Accurately complete time and temperature logs to ensure food safety compliance
Barista/Cashier
Argo Tea Cafe
01.2016 - 02.2017
- Brewed diverse tea blends and crafted quality espresso drinks, enhancing customer satisfaction
- Promoted new products and specials, driving Increased sales and customer interest
- Ensured product freshness by adhering to updated procedures, maintaining quality standards
- Delivered friendly and efficient customer service, fostering a welcoming environment
Vendor/Shift Supervisor/Barista
Wafels & Dinges
05.2013 - 02.2016
- Led daily operations, trained staff, and maintained quality standards, ensuring smooth daily operations and high customer satisfaction
- Prepared and served custom waffles and espresso beverages quickly and accurately
- Conducted regular checks on generators and trucks, maintaining communication with the commissary
- Managed inventory logs, ensuring seamless supply chain operations
- Enhanced team efficiency and customer service, leading to increased sales and positive feedback
PR/Social Media Mngr
Wafels & Dinges
01.2015 - 01.2016
- Led PR team across multiple social media platforms, boosting engagement by 40%
- Designed graphics and textiles for content, enhancing visual appeal and brand consistency
- Developed and executed marketing strategies for promotions, increasing reach and customer interaction
- Utilized media tools to track analytics and insights, optimizing campaign effectiveness
Education
Advanced Regents High School Diploma -
Wadleigh for the Performing & Visual Arts
04.2011
Skills
- Customer Service
- POS
- Communication
- Motivated
- Conflict Resolution
- Teamwork
- Hospitality
- Adaptability
- Flexibility
- Attention to Detail
- Time Management
- Organization
- Leadership
- Problem-solving
Certification
- Certificate of Fitness F-03 and F-04
- Sensory Inclusive Certification
- Certified Food Handler
- Licensed Mobile Food Vendor
Timeline
Sales Associate
Harry Potter: The Exhibition
05.2023 - 09.2024
Receptionist
Swingers Crazy Golf Club
03.2022 - 02.2024
Cook/Counter Server
Taim
06.2018 - 03.2020
Line Cook
The Meatball Shop
02.2017 - 10.2017
Barista/Cashier
Argo Tea Cafe
01.2016 - 02.2017
PR/Social Media Mngr
Wafels & Dinges
01.2015 - 01.2016
Vendor/Shift Supervisor/Barista
Wafels & Dinges
05.2013 - 02.2016
Advanced Regents High School Diploma -
Wadleigh for the Performing & Visual Arts
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