Summary
Overview
Work History
Education
Skills
Timeline
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Antonio Perez

Huntley,IL

Summary

Experienced with team leadership, strategic planning, operational management, and enthusiastic customer service associate with 8 years experience. Utilizes effective communication and organizational skills to drive team success. Track record of fostering productive work environments and achieving set goals.

Overview

9
9
years of professional experience

Work History

Barista Trainer

Starbucks
09.2022 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Taught proper procedures and strategies for success to new employees.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Accounts Receivable Representative

Lending Solutions Inc.
01.2020 - 01.2022
  • Maintained strong client relationships through clear communication and timely resolution of disputes.
  • Reduced outstanding receivables by diligently following up on overdue payments.
  • Communicated with customers to identify and resolve outstanding payments.
  • Ensured timely collection of payments with consistent follow-up on outstanding invoices.
  • Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.

Event Staff Supervisor

Medieval Times Dinner & Tournament
10.2016 - 10.2019
  • Engage with guests, address inquiries, and serve as an ambassador for medieval times.
  • Enforces local laws and ordinances as well as rules and regulations of Medieval Times
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
05-2029

High School Diploma -

Elgin Highschool
Elgin, IL
05-2016

Skills

  • Leadership experience
  • Staff coaching
  • Sales expertise
  • Staff scheduling
  • Time management
  • Verbal and written communication
  • Multitasking and organization

Timeline

Barista Trainer

Starbucks
09.2022 - Current

Accounts Receivable Representative

Lending Solutions Inc.
01.2020 - 01.2022

Event Staff Supervisor

Medieval Times Dinner & Tournament
10.2016 - 10.2019

Bachelor of Science - Psychology

Arizona State University

High School Diploma -

Elgin Highschool

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Antonio Perez