ANTONIO M. RENDON
CLIFTON,NJ
Summary
Multi-tasking Customer Service Leader well-known for successfully executing new initiatives dedicated to creating workplace culture consistent with organization's mission and values. Offers leadership expertise combined with a quality-focused mindset to achieve excellent customer satisfaction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Ridgewood, NJ
06.2020 - 10.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with over 20 employees.
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Administrative Assistant
WAY OUT CHURCH MINISTRIES
Bronx, NY
12.2012 - 01.2016
- Executed record filing system to improve document organization and management.
- Served as liaison for various social functions within the organization (Dinners, Community Outings, Food Pantry).
- Edited documents to improve accuracy of language, flow and readability.
- Interacted with vendors to purchase and set up equipment and services.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Wayne, NJ
11.2001 - 01.2011
- Completed store opening and closing procedures.
- Balanced tills, counted all monies within store safe, completed daily deposit.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Data Entry Specialist
CHURCHILL CORPORATE SERVICES
Hawthorne, NJ
05.2005 - 03.2007
- Compiled data and reviewed information for accuracy prior to input.
- Searched, extracted and interpreted information to determine correct input procedure.
- Sorted documents and maintained organized filing processes for over 50 properties.
- Tracked and maintained records for Property Acquisition Department.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
Associate of Arts - Business Management
Ramapo College of New Jersey
Mahwah, NJ 09.1998 - 06.2000
Skills
Operations management
Cash handling expertise
Inventory control and record keeping
Conflict resolution techniques
Leadership Competencies
Accomplishments
- Chosen member of the Rotary Youth Leadership Award. 1997: Student; 2000 - 2004: Counselor; 2005 - 2008: Head Counselor (Coach)
- Recipient of 10 Starbucks M.U.G. Awards (Moves of Uncommon Greatness)
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2020 - 10.2021
Administrative Assistant
WAY OUT CHURCH MINISTRIES
12.2012 - 01.2016
Data Entry Specialist
CHURCHILL CORPORATE SERVICES
05.2005 - 03.2007
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2001 - 01.2011
Associate of Arts - Business Management
Ramapo College of New Jersey
09.1998 - 06.2000