Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager
ANTONIO M. RENDON

ANTONIO M. RENDON

CLIFTON,NJ

Summary

Multi-tasking Customer Service Leader well-known for successfully executing new initiatives dedicated to creating workplace culture consistent with organization's mission and values. Offers leadership expertise combined with a quality-focused mindset to achieve excellent customer satisfaction.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
Ridgewood, NJ
06.2020 - 10.2021
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with over 20 employees.
  • Created positive team-oriented environment and focused on guests through employee development and motivation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Administrative Assistant

WAY OUT CHURCH MINISTRIES
Bronx, NY
12.2012 - 01.2016
  • Executed record filing system to improve document organization and management.
  • Served as liaison for various social functions within the organization (Dinners, Community Outings, Food Pantry).
  • Edited documents to improve accuracy of language, flow and readability.
  • Interacted with vendors to purchase and set up equipment and services.

Shift Supervisor

STARBUCKS COFFEE COMPANY
Wayne, NJ
11.2001 - 01.2011
  • Completed store opening and closing procedures.
  • Balanced tills, counted all monies within store safe, completed daily deposit.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Data Entry Specialist

CHURCHILL CORPORATE SERVICES
Hawthorne, NJ
05.2005 - 03.2007
  • Compiled data and reviewed information for accuracy prior to input.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Sorted documents and maintained organized filing processes for over 50 properties.
  • Tracked and maintained records for Property Acquisition Department.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Education

Associate of Arts - Business Management

Ramapo College of New Jersey
Mahwah, NJ
09.1998 - 06.2000

Skills

Operations management

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Accomplishments

  • Chosen member of the Rotary Youth Leadership Award. 1997: Student; 2000 - 2004: Counselor; 2005 - 2008: Head Counselor (Coach)
  • Recipient of 10 Starbucks M.U.G. Awards (Moves of Uncommon Greatness)

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
06.2020 - 10.2021

Administrative Assistant

WAY OUT CHURCH MINISTRIES
12.2012 - 01.2016

Data Entry Specialist

CHURCHILL CORPORATE SERVICES
05.2005 - 03.2007

Shift Supervisor

STARBUCKS COFFEE COMPANY
11.2001 - 01.2011

Associate of Arts - Business Management

Ramapo College of New Jersey
09.1998 - 06.2000

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ANTONIO M. RENDON